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Area Service Engineer

Industry Other
Category Engineering
Location Nepalganj, Nepal
Expiry date Aug 09, 2026 (7 days left)

Job Description

Job Purpose

The Area Service Engineer is responsible for ensuring excellent after-sales service performance within the assigned territory by supporting dealers and workshops, improving service quality, enhancing customer satisfaction, achieving service KPIs, and implementing service standards.

Key Responsibilities

Monitor and improve the service performance of assigned dealerships and authorized workshops.
Conduct regular dealership visits to ensure compliance with service standards and SOPs.
Provide technical guidance and troubleshooting support for complex vehicle issues.
Analyze service performance indicators such as CSI, repeat repairs, productivity, warranty claims, and service revenue.
Plan and conduct technical training for service advisors, technicians, and workshop staff.
Ensure proper implementation of new service campaigns, technical bulletins, recalls, and product updates.
Monitor warranty claim processing and ensure timely, accurate documentation.
Coordinate with Spare Parts and Sales teams to improve service operations and customer experience.
Support dealers in workshop management, manpower planning, tools, and equipment utilization.
Investigate major customer complaints and ensure timely resolution.
Prepare periodic service reports, market feedback, and improvement action plans.
Promote Yamaha genuine spare parts, lubricants, and value-added service programs.
Ensure compliance with safety standards, company policies, and regulatory requirements.