Trainer
- Industry Other
- Category Education & Teaching
- Location Kathmandu, Nepal
- Expiry date Aug 02, 2026 (7 days left)
Job Description
Company Description Kantipur Management Private Limited (KMPL) is an ISO 9001:2015 and ISO 27001:2022 certified BPO and HR outsourcing company based in Nepal. KMPL serves a diverse client base, including ISPs, telecom providers, government agencies, banks, automobile companies, and fintech organizations through various engagement models. The company’s operations are led by industry experts with extensive experience in large contact centers, covering both voice and non-voice processes. KMPL manages contact center operations using proven methodologies such as Six Sigma and COPC Standards to drive efficiency and quality. With strict adherence to ISO standards and audited internet and data security compliance, KMPL prioritizes customer data privacy and maintains high regulatory and security standards.Role Description The Trainer will be responsible for planning, delivering, and evaluating training programs for contact center and HR outsourcing operations at KMPL. This part-time, on-site role in Kathmandu involves conducting classroom and practical training sessions, preparing training materials, and ensuring new and existing team members understand processes, quality standards, and compliance requirements. The Trainer will collaborate with operations leaders to identify skill gaps, update training content, and support continuous performance improvement. Day-to-day activities include monitoring trainee progress, providing coaching and feedback, documenting training outcomes, and reporting key training metrics to management. The Trainer will also help maintain alignment with ISO, Six Sigma, and COPC-related practices in training content and delivery.
Qualifications
- Strong training and facilitation skills, including the ability to deliver engaging classroom and on-the-job training sessions.
- Experience in curriculum design, training material development, and evaluation of learning outcomes.
- Knowledge of contact center operations, BPO processes, and customer service best practices.
- Understanding of quality frameworks and standards such as ISO, Six Sigma, and COPC (experience in implementing or training on these is an advantage).
- Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse teams.
- Strong organizational and time-management abilities, with attention to detail in documentation and reporting.
- Proficiency in basic office and presentation tools (e.g., word processing, spreadsheets, slide presentations).
- Bachelor’s degree in Business, Management, Education, HR, or a related field; relevant training certifications are a plus.
- Prior experience as a Trainer, Team Lead, or Supervisor in a contact center or BPO environment preferred.
- Ability to work on-site in Kathmandu and be flexible with part-time schedules as per operational needs.
