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Ticketing consultant

Industry Other
Category Study Visa Counselor
Location Kathmandu, Nepal
Expiry date Aug 01, 2026 (7 days left)

Job Description

Job Description: Ticketing ConsultantJob Title

Ticketing Consultant

Job Summary

We are seeking a detail-oriented and customer-focused Ticketing Consultant to join our team. The successful candidate will be responsible for assisting customers with domestic and international flight bookings, ticket issuance, itinerary planning, fare quotations, ticket changes, cancellations, and travel-related inquiries. The ideal candidate should have strong knowledge of airline reservation systems and excellent customer service skills.

Key Responsibilities

Assist customers with domestic and international flight reservations.
Issue, reissue, and cancel airline tickets in accordance with airline policies.
Provide accurate fare quotations and travel itinerary options.
Process ticket modifications, refunds, and exchanges.
Advise customers on airline rules, baggage policies, visa requirements, and travel regulations.
Handle customer inquiries through phone, email, and in-person interactions.
Maintain accurate booking records and customer information.
Coordinate with airlines and travel partners to resolve ticketing issues.
Ensure compliance with company policies and industry regulations.
Deliver exceptional customer service and build long-term client relationships.

Qualifications

Bachelor's degree or equivalent qualification (preferred).
1–3 years of experience in airline ticketing or a travel agency.
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre.
Strong knowledge of airline fares, ticketing rules, and travel procedures.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Ability to work under pressure and manage multiple bookings simultaneously.
Proficiency in Microsoft Office applications.

Preferred Skills