Manager- Workshop

Key Responsibilities

Manage daily workshop operations for vehicles.
Ensure timely repair and maintenance as per OEM standards.
Allocate jobs to technicians based on skills and workload.
Monitor workshop productivity, efficiency, and bay utilization.
Supervise vehicle diagnosis, repairs, and final quality inspections.
Ensure First-Time Fix (FTF) and minimize repeat repairs.
Lead, coach, and develop workshop technicians and supervisors.
Conduct daily toolbox meetings and technical briefings.
Ensure compliance with EV high-voltage safety procedures and PPE requirements.
Maintain workshop cleanliness, 5S, and safety standards.
Coordinate with the Parts Department to ensure timely parts availability.
Support Service Advisors in resolving technical and customer issues.
Handle escalated customer complaints and ensure customer satisfaction (CSI).
Monitor labor productivity, workshop revenue, and operational costs.
Ensure accurate warranty claim processing and OEM compliance.
Maintain workshop tools, equipment, and diagnostic systems.
Prepare daily, weekly, and monthly workshop performance reports.
Monitor key KPIs and implement continuous improvement initiatives.
Ensure compliance with company policies, environmental regulations, and statutory requirements.
Support annual business planning, budgeting, and manpower planning.

Job Qualification

Bachelor's degree in Mechanical/Automobile Engineering or a related field (Master's degree is an added advantage).
Minimum 8–10 years of experience in automotive after-sales service, including 3–5 years in a workshop leadership role.
Strong technical knowledge of both EV and ICE vehicle diagnostics, repair, maintenance, and OEM service standards.
Proven leadership, team management, customer service, and problem-solving skills.
Proficiency in Dealer Management Systems (DMS)/ERP, Microsoft Office, and workshop safety and quality standards.

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