Branch Manager

Job Description

Company Description

SOLID FUTURE HR Consulting is a comprehensive HR solutions provider offering services in executive search, permanent recruitment, manpower outsourcing, and strategic HR advisory. The firm supports clients with specialized services such as headhunting, executive and culture assessments, employee value estimation, and business process improvement. Its expertise also includes creating high-value employees and conducting GAP analyses to optimize organizational performance. A team of experienced HR professionals delivers a full spectrum of services across multiple HR domains, helping organizations build strong, sustainable people practices.

Role Description

The Branch Manager is a full-time, on-site role based in Damak and Pokhara, responsible for overseeing day-to-day operations of the branch and ensuring delivery of high-quality HR consulting services. This role includes managing branch performance, leading and mentoring the local team, and coordinating recruitment and HR projects to meet client requirements. The Branch Manager will build and maintain client relationships, monitor service quality, and drive business development initiatives to expand the branch’s portfolio. Daily responsibilities also involve planning and reporting, managing budgets and resources, ensuring compliance with company policies, and collaborating with senior leadership on strategic goals.

Location: Damak, Pokhara

Qualifications and Responsibilities:

• Bachelor's degree in management or related field
• 4+ years' experience of ISP experience in Sale & Marketing (2 years of Experience as a Team Leader)
• Prepare and execute branch business plans and annual budgets in line with the organization's strategic objectives and submit them for approval by senior management and the Board.
• Provide effective leadership over daily branch operations to ensure operational excellence, service quality, and achievement of business goals.
• Drive revenue generation by implementing sales strategies, expanding the customer base, and identifying opportunities for business growth.
• Enhance customer satisfaction through effective retention initiatives, reduced churn, and prompt delivery of technical support and customer service.
• Oversee branch staffing requirements by supporting recruitment, employee development, performance management, and compliance with HR policies and procedures.
• Analyze market trends and competitor activities, manage local vendor and customer contracts, coordinate promotional campaigns, and provide insights to support business planning and strategic decisions.