E-commerce Sales Associate (Remote)

Job Description

TalentPop is looking for driven, results-oriented professionals to join our growing team as an E-commerce Sales Associate. If you're passionate about helping customers find the right solutions, building relationships, and driving sales in a fast-paced remote environment, we'd love to hear from you.

This role combines consultative selling with exceptional customer engagement. You'll connect with customers across multiple channels, recommend products and services that fit their needs, and contribute directly to revenue growth while delivering a world-class customer experience.

Application Instructions

To help our Recruitment Team correctly identify your application, please complete the following steps during the application process:

• Select "Brand Concierge" as your desired position.
• Enter ESA when prompted for the application code.
  
  

Please note: Applications submitted without selecting "Brand Concierge" and entering the correct application code may not be processed for this opportunity.

Key Responsibilities

Your primary focus will be helping customers make informed purchasing decisions while driving revenue growth through consultative sales and outstanding customer service.

• Consultative Selling: Understand customer needs and recommend products or services that provide the best solution while creating value for both the customer and the business.
• Sales Growth: Identify opportunities to increase revenue through upselling, cross-selling, product recommendations, and promotional offers.
• Customer Relationship Management: Build lasting relationships by providing exceptional service before, during, and after each purchase.
• Lead & Opportunity Management: Respond promptly to customer inquiries, follow up on qualified opportunities, and help guide customers through the purchasing process.
• Product Expertise: Develop a strong understanding of products, promotions, and brand offerings to confidently answer questions and provide accurate recommendations.
• CRM & Documentation: Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM and customer support platforms.
  
  

What We're Looking For

• Sales Experience: At least 1 year of experience in sales, customer service, business development, or another customer-facing role with measurable performance goals.
• E-commerce Knowledge: Experience supporting or selling within an e-commerce environment is highly preferred. Familiarity with platforms such as Shopify or WooCommerce is an advantage.
• Communication Skills: Excellent verbal and written communication skills with the ability to build rapport, understand customer needs, and confidently recommend solutions.
• Technical Proficiency: Experience using CRM systems, help desk software, and collaboration tools such as HubSpot, Salesforce, Zendesk, Gorgias, or similar platforms is preferred.
• Results-Oriented: Self-motivated, goal-driven, and comfortable working independently in a fast-paced remote environment.
• Problem Solver: Strong critical thinking and decision-making skills with a customer-first mindset.
  
  

Technical Requirements

• A dedicated desktop or laptop with an Intel Core i5 processor, AMD equivalent, or better.
• A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload.
• A quiet, professional workspace suitable for handling customer calls and virtual meetings.
  
  

Why Join TalentPop?

• Performance Rewards: Competitive base pay with opportunities to earn commissions, performance bonuses, and annual performance-based salary increases.
• Remote Flexibility: Enjoy a permanent 100% work-from-home setup with no daily commute.
• Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off.
• Career Growth: Ongoing training, mentorship, and opportunities for advancement within a growing global team.
• Supportive Team: Work alongside talented professionals in a collaborative, inclusive, and growth-focused environment.
  
  

Ready to grow your sales career while helping leading e-commerce brands deliver exceptional customer experiences? Apply today and become the next E-commerce Sales Associate at TalentPop.