Online Sales Executive

Job Description

Company Description Rhino Leathers Nepal, under Nepal Leather Craft, is a well-established name in Nepal’s leather manufacturing industry, serving both domestic and international markets. Since 2001, the company has focused on “Quality Production for Customer Satisfaction,” building a strong reputation as a prominent manufacturer, supplier, and exporter. A highly quality-conscious leadership team ensures that products meet strict standards and delivery timelines. The professional team collaborates closely to maintain a distinct brand identity and reliable service. The product range includes leather garments, bags, and accessories such as jackets, travel bags, wallets, belts, gloves, and other specialty leather items.

Role Description The Online Sales Executive is a full-time, on-site role based in Kathmandu. The role involves managing online sales channels, responding to customer inquiries, and providing timely support through email, social media, and e-commerce platforms. The Online Sales Executive will handle order processing, coordinate with production and logistics teams, and ensure accurate product listings and pricing. Daily responsibilities include tracking leads, following up with potential clients, creating basic online marketing content, and supporting promotional campaigns. The role also requires maintaining customer records, preparing sales reports, and contributing ideas to improve online sales performance and customer experience.

Online Salesperson Responsibilities

1. Respond promptly to customer inquiries via chat, email, social media, or phone.
2. Recommend products based on customer needs.
3. Process online orders and ensure accurate order details.
4. Follow up with customers to confirm satisfaction and encourage repeat business.
5. Maintain product knowledge, including features, pricing, and promotions.
6. Handle customer complaints and resolve issues professionally.
7. Meet or exceed sales targets and performance goals.
8. Update customer records and sales information in the CRM or sales system.
9. Collaborate with the marketing and customer support teams.
10. Monitor inventory availability and inform customers about stock status.
11. Upsell and cross-sell relevant products or services.
12. Stay updated on competitors, market trends, and new products.
13. Prepare sales reports and track key performance metrics.
14. Ensure a positive online shopping experience for customers.
15. Adhere to company policies, data privacy, and security standards.

Key Skills

• Excellent communication
• Customer service
• Sales and negotiation
• Product knowledge
• CRM and e-commerce platform familiarity
• Problem-solving
• Time management
• Basic computer and digital marketing skills