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Client Relationship Officer

Industry Other
Category Customer Service
Location Lalitpur District, Nepal
Expiry date Jul 26, 2026 (2 days left)

Job Description

Company Description

Kalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.

Roles & Responsibilities

Manage and maintain strong relationships with assigned clients.
Act as the primary point of contact for client queries and escalations.
Coordinate with internal teams to ensure smooth service delivery.
Monitor client satisfaction and ensure SLA/KPI compliance.
Prepare client reports and conduct regular follow-up meetings.
Resolve client issues promptly and professionally.
Identify opportunities for account growth and service improvement.
Maintain accurate client records and documentation.

Eligibility Criteria

Bachelor's degree in Business, Management, or a related field.
2–3 years of experience in Client Relationship, Account Management, or a BPO environment.
Excellent communication and interpersonal skills.
Strong problem-solving and coordination abilities.
Proficient in MS Office and CRM tools.
Good/ Mature personality
Must have knowledge of BPO/ Call center

Skills: bpo,poc,interpersonal skills,good communication,crm,sales knowledge

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