AU Mortgage Loan Processor / Credit Analyst

Job Description

Loan Processor Responsibilities

• Manage the end-to-end loan application process—from lodgement through to settlement.
• Structure loans using various CRM systems such as Broker Engine, Flex, Mercury, MyCRM, Infinity, and others.
• Gather, verify, and review all required financial documents.
• Conduct credit checks and validate liabilities using tools such as CCR, CashDeck, and Open Banking.
• Coordinate with borrowers, brokers, underwriters, and aggregators to address MIRs and provide additional information or documents needed for pre-approval and formal approval.
• Order property valuations and complete pricing requests.
• Prepare and submit loan applications via ApplyOnline.
• Ensure full compliance with Australian lending policies and regulatory guidelines.
• Provide excellent client service and maintain clear, timely communication throughout the loan process.

Credit Analyst Responsibilities

• Assess borrower financials, credit reports, liabilities, and all supporting documentation to determine overall creditworthiness and eligibility.
• Perform detailed risk assessments and serviceability calculations in accordance with lender policies, income types, and lending guidelines.
• Analyze complex financial scenarios, including self-employed income, PAYG variations, rental income, company/trust structures, and multiple liabilities.
• Identify potential credit issues early and recommend appropriate loan structures or mitigation strategies to strengthen the application.
• Prepare accurate, comprehensive, and well-structured lender submissions, credit summaries, support notes, and scenario recommendations.
• Review mortgage disclosures, loan application data, lender-generated documents, and compliance requirements to ensure accuracy and adherence to regulations.
• Verify income documents such as payslips, tax returns, NOAs, financial statements, BAS, bank statements, and other supporting evidence to validate borrower capacity.
• Conduct lender policy checks and compare credit options to ensure the loan scenario aligns with responsible lending and best-fit lender requirements.
• Liaise with brokers, lender credit teams, real estate agents, and other stakeholders to ensure smooth communication and timely resolution of queries or conditions.
• Provide professional insights and recommendations to brokers regarding credit policy interpretation, scenario structuring, and risk assessment.
• Maintain detailed and accurate records of assessments, supporting documents, notes, and decision rationales to ensure audit readiness and full transparency.