Senior Product Manager, SaaS Growth & Customer Journey - Nepal - Remote

Job Description

We are looking for a Senior Product Manager to own and scale the customer journey across our SaaS products, from first discovery to activation, conversion, retention, and upgrade.

This is a high-impact role for someone who understands both no-touch SaaS growth and sales-driven SaaS motions. You will work closely with marketing, support, sales, customer success, design, and engineering to identify growth opportunities, improve the product experience, and turn customer insights into product decisions that move the business forward.

You will have a direct line to customers, a strong voice in the roadmap, and ownership over the full funnel: awareness, onboarding, activation, usage, conversion, expansion, and renewal.

This is a fully remote role, working with an international team.

What you’ll do

Own the customer journey

You will own the product experience across the full customer lifecycle, including:

• Discovery and first-touch experience
• Website-to-product conversion flow
• Trial, signup, and onboarding
• Activation and product adoption
• Upgrade and expansion journeys
• Retention, engagement, and churn reduction
• In-product education, nudges, and lifecycle messaging
  
  

Drive SaaS growth

You will identify and lead initiatives that improve key SaaS metrics, including:

• Signup conversion
• Trial-to-paid conversion
• Time to value
• Feature adoption
• Product-qualified leads
• Upgrade rate
• Expansion revenue
• Retention and churn
• Customer lifetime value
  
  

Work across no-touch and sales-assisted motions

You will design product experiences that support both self-serve users and sales-driven customers. This includes building flows that help users succeed independently, while also creating the right signals, handoffs, and product experiences for sales, support, and customer success teams.

Partner deeply with marketing, support, and development

You Will Work Closely With

• Marketing to align messaging, positioning, campaigns, landing pages, and product-led growth experiments
• Support and customer success to understand friction, recurring customer needs, and expansion opportunities
• Sales to understand buyer objections, customer segments, and deal blockers
• Engineering and design to define, build, test, and ship high-quality product experiences
• Leadership to align product priorities with business goals
  
  

Talk directly to customers

You will regularly speak with users and customers to understand their needs, pain points, buying triggers, and success patterns. You will turn these insights into clear product requirements, roadmap priorities, and measurable growth opportunities.

Lead with data and judgment

You will combine product analytics, customer feedback, market understanding, and business goals to make sharp product decisions. You should be comfortable defining success metrics, running experiments, analyzing funnels, and deciding what to build, improve, or remove.

What we’re looking for

• 5+ years of product management experience in B2B SaaS
• Proven experience owning SaaS growth, activation, conversion, retention, or expansion
• Strong understanding of both self-serve and sales-assisted SaaS funnels
• Experience working closely with marketing, support, sales, customer success, design, and engineering
• Ability to translate customer pain into product strategy and clear execution plans
• Strong analytical skills, including funnel analysis, product analytics, and experiment design
• Experience defining product requirements and working with development teams through delivery
• Excellent communication skills, with the ability to align technical, business, and customer-facing teams
• Strong ownership mindset, with the ability to move fast, prioritize clearly, and drive measurable impact
• Comfortable working in a fully remote, international environment
  
  

Big advantage

• Experience owning the full customer journey from acquisition to upgrade
• Experience with product-led growth, lifecycle automation, onboarding, and in-product messaging
• Experience in monday.com, CRM, workflow automation, productivity, collaboration, or business operations SaaS
• Experience working in a lean SaaS company where product managers are close to customers and business outcomes
• Experience building products for SMB and mid-market customers
• Technical understanding of APIs, integrations, automation platforms, or marketplace ecosystems
• Experience with AI-powered SaaS products or AI-assisted product experiences
  
  

You’ll be successful in this role if you

• Think like an owner, not just a feature manager
• Care deeply about customer experience and business impact
• Are comfortable moving between strategy, UX, data, customer calls, and execution
• Can work with marketing on conversion, support on friction, sales on objections, and engineering on delivery
• Know how to prioritize what matters, not just what is requested
• Enjoy building simple product experiences that solve real customer problems
• Can turn a messy funnel into a clear, measurable growth system
  
  

Why join us

This is an opportunity to own a meaningful part of a growing SaaS business. You will not be managing a narrow feature area. You will help shape the full customer journey and directly influence how users discover, adopt, buy, and expand with our products.

You will join a remote international team that values ownership, speed, clear communication, and customer impact.