Support Executive ( Academic Product )
- Industry Other
- Category IT Infrastructure Engineer
- Location Kathmandu, Nepal
- Expiry date May 28, 2026 (Expired)
Job Description
Key Responsibilities- Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
- Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
- Answering Inquiries and problem-solving
- Communicating clearly to resolve doubts with internal department and clients too
- Staying up to date on New Features
- Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)
- Field visit as a part of support and client’s requirements
- Take feedback from client at certain interval of time
- Provide training and guidance to juniors
- Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1-2 years of experience in software support, client service, or IT helpdesk roles.
- Good understanding of software systems and databases.
- Ability to multitask and work under minimal supervision.
- Familiarity with CRM or ticketing systems (preferred)
This job has been expired
on 2026-05-28
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