Branch Fiber Manager
- Industry Other
- Category Information Technology
- Location Kathmandu, Nepal
- Expiry date May 24, 2026 (7 days left)
Job Description
Job Summary
The Branch Fiber Manager will be responsible for managing day-to-day fiber network operations at the branch level, including installation, maintenance, troubleshooting, and team supervision. The role requires strong technical knowledge of FTTH/GPON networks along with leadership and operational management capabilities to ensure high service quality and customer satisfaction.
Key Responsibilities
- Manage branch-level fiber operations and technical teams.
- Supervise fiber installation, maintenance, and fault resolution activities.
- Ensure timely handling of customer technical issues and service requests.
- Monitor network performance and minimize downtime.
- Coordinate with NOC, support teams, and regional technical teams.
- Maintain quality standards for fiber deployment and service delivery.
- Ensure technicians follow company SOPs and safety procedures.
- Prepare daily/weekly operational reports and performance updates.
- Manage branch technical inventory and equipment utilization.
- Support expansion projects and new network deployments in the branch area.
- Train and guide field technicians and support staff when required.
Required Qualifications & Skills
- Bachelor’s degree or Diploma in Telecommunications, Information Technology, Computer Engineering, Electrical Engineering, or related field.
- Minimum 2–5 years of experience in ISP/Fiber Network Operations.
- Strong knowledge of:
- GPON Technology
- FTTH Internet Service
- Fiber Splicing & Troubleshooting
- Router/Switch Configuration
- Broadband and IPTV Services
- Good leadership and team handling skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage field operations effectively.
- Good communication and coordination skills.
- Valid two-wheeler driving license will be an added advantage.
Preferred Candidate Profile
- Experience working in ISP or telecommunications industry.
- Ability to manage technicians and field support teams.
- Knowledge of customer service handling and escalation management.
- Willingness to travel within branch operational areas if required.
What We Offer
- Competitive salary and benefits
- Career growth opportunities
- Dynamic and supportive work environment
- Opportunity to work with one of Nepal’s leading ISPs
