Operations Manager
- Industry Other
- Category Operations
- Location Kathmandu, Nepal
- Expiry date May 10, 2026 (4 days left)
Job Description
Role OverviewThe Operations Manager will be the senior-most person on the floor, responsible for day-to-day café and kitchen operations, team coordination, and customer experience.
In the early phase, you will be hands-on—opening/closing, managing service, and fixing operational gaps. Over time, the role will evolve into building systems, SOPs, and shift leads who can independently run operations.
Key Responsibilities
Operations & Service
- Oversee daily opening, closing, and floor operations
- Ensure smooth customer experience and service quality
- Handle on-the-spot customer issue resolution
- Maintain shift discipline and operational consistency
- Hire, train, and manage FOH and BOH staff
- Develop shift leads for independent floor handling
- Manage attendance, shifts, and basic HR coordination
- Work with the chef on consistency, portioning, and execution
- Monitor food cost and reduce wastage
- Manage inventory, procurement, and vendor coordination
- Track daily revenue, cash handling, and basic operational costs
- Share daily/weekly operational updates with the Founder
- Work within defined budgets for purchases and approvals
- Ensure high service standards and guest satisfaction
- Manage Google reviews and basic customer feedback
- Support local promotions with marketing coordination
- Month 1: Learn operations, run daily floor activities
- Month 2: Develop SOPs for kitchen, service, inventory, and shifts
- Month 3: Train shift leads and reduce dependency on your presence
- 3–7 years of experience in café, restaurant, or hotel F&B operations
- Experience managing 10–25 staff members
- Strong understanding of both kitchen and front-of-house operations
- Comfortable handling people, service, and basic numbers
- Fluent Nepali (English is an advantage)
- Hands-on, practical, and detail-oriented mindset
