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Reservation and Revenue Officer

Industry Other
Category Accounting and Finance
Location Kathmandu, Nepal
Expiry date May 10, 2026 (4 days left)

Job Description

About the Role

As a Reservation & Revenue Officer, you will be the central point for guest communications and revenue management. Working from Nepal, you will oversee the guest lifecycle from booking inquiries to check-out ensuring smooth operations, high occupancy, and excellent guest experiences. This role combines reservation handling, guest communication, and revenue optimization, making you a key contributor to both customer satisfaction and business growth.

Responsibilities

Booking & Revenue Management

Manage room/pod availability and pricing across OTAs (Booking.com, Expedia, Agoda, Hostelworld, Airbnb) and direct website.
Monitor market trends and competitor pricing to adjust rates dynamically.
Ensure real-time updates across all platforms to prevent overbookings.
Convert inquiries into confirmed bookings and upsell rooms, packages, and services.

Guest Communication & Relationship Management

Send personalized pre-arrival emails and manage special requests.
Handle booking modifications, cancellations, and guest complaints professionally.
Implement strategies to encourage post-stay reviews on Google and OTAs.

Social & Direct Messaging Management

Manage direct messages on social platforms (Instagram, etc.) to drive bookings.
Log guest interactions into CRM systems for personalized future offers.

Reporting & Analytics

Prepare daily, weekly, and monthly reports on booking sources, ADR, and revenue forecasts.
Identify booking patterns and recommend promotional strategies.

Requirements

Bachelor’s degree in Hotel Management or Travel & Tourism Management.
1–3 years of experience in hospitality, reservations, or revenue management.
Strong sales skills with ability to convert leads and upsell services.
Excellent verbal and written English communication skills; additional languages are a plus.
Proficiency in PMS software, Channel Managers, and booking platforms (SiteMinder, Booking.com, Airbnb).
Familiarity with CRM systems preferred.
Strong attention to detail, multitasking ability, and professional demeanor.

What We Offer