Visa & Documentation Officer

Document Verification and Student Visa Support

• Guide students regarding document requirements for admission and student visa applications.
• Verify academic, financial, and supporting documents before application submission.
• Ensure all required documents are complete, accurate, and submitted within deadlines.
• Prepare and maintain student application files and visa documentation.
• Coordinate with students to collect pending documents and provide timely follow-up.
• Maintain confidentiality and accuracy of all student records.

 Country of Expertise

• Australia (Preferred).
• New Zealand (Preferred).
• Experience with any other study destination is a plus point.
• Experience in student visa documentation and visa lodgement is highly preferred.

Student Support

• Assist students in understanding admission requirements, language proficiency requirements, and application procedures.
• Provide basic guidance regarding study options and admission processes.
• Support Education Counsellors during student consultations whenever required.
• Assist students throughout the admission and visa application process.

 Application Assistance

• Assist students with completing college and university applications.
• Ensure all required documents are submitted accurately.
• Review application forms, Statements of Purpose (SOPs), and supporting documents.
• Track application deadlines and update students on application progress.
• Coordinate with universities regarding application status and additional document requests.

Visa and Immigration Support

• Assist students in understanding the student visa process for Australia and New Zealand.
• Experience with other destinations is an advantage.
• Prepare visa application documents, financial documentation, and supporting evidence.
• Review documents to ensure compliance with immigration requirements.
• Prepare Statements of Purpose (SOPs) and related documentation.
• Assist with visa lodgement and application tracking.
• Stay updated with immigration policies, university requirements, and visa regulations.

Collaboration with Educational Institutions

• Coordinate with universities and institution representatives regarding applications and offers.
• Maintain professional relationships with education providers.
• Stay updated with admission requirements, intakes, and course information.
• Assist in organizing university information sessions, webinars, and promotional events whenever required.

 Follow-Up and Support

• Provide timely follow-up with students throughout the admission and visa process.
• Respond to student and parent enquiries professionally.
• Coordinate with students regarding pending documents and application updates.
• Support students until completion of their admission and visa process.

 Record Keeping and Reporting

• Maintain accurate records of applications, visa status, and student documentation.
• Update and maintain data in the CRM system.
• Track application progress and prepare reports when required.
• Ensure proper filing and documentation of all student records.

Continuous Professional Development

• Stay updated with education industry trends, admission requirements, immigration policies, and visa regulations.
• Attend internal and external training sessions, webinars, and professional development programs.
• Continuously improve knowledge of Australia, New Zealand, and other study destinations.

Additional Responsibilities

• Follow up with leads and prospective students.
• Liaise with students, parents, and educational institutions.
• Be updated with information related to universities, courses, and immigration policies.
• Correspond with students and parents via email, phone, WhatsApp, and other communication channels.
• Assist in marketing activities and educational events when required.
• Occasional field visits.
• Support the organization proactively for company growth.
• Other duties as assigned by the management.
• High-performing employees may be provided opportunities to develop into an Education Counsellor role based on business requirements and performance.

• Bachelor’s Degree in any field (Completed).
• Minimum 1 - 3 years of experience in student visa documentation, admissions, visa processing, or education consultancy.
• Experience with Australia and/or New Zealand student visa processing is highly preferred.

Other Specification

• Good communication skills.
• Good command of the English language.
• Strong documentation and organizational skills.
• Attention to detail and accuracy.
• Team player.
• Self-motivated.
• Passion for international education and student visa services.
• Good command of Microsoft Word, Excel, and CRM systems.
• Time management skills.
• Ability to handle pressure and multiple applications simultaneously.
• Customer-focused approach.
• Willingness to learn and grow within the organization.

What We Offer

• Besides the list of benefits mandated by the Labour Law, we also provide:
• Social Security Fund (SSF): Accident and medical insurance coverage.
• Additional Private Medical Insurance: Covered by the office.
• Team building activities and social events.
• International working environment exposure.
• Continuous learning and development opportunities.
• Dynamic team environment.
• Professional training and development programs.
• Lunch provided by the office.

Work Hours

• 9:00 AM to 5:30 PM (including a 1 - hour lunch break).