Retail Sales Officer

The Retail Sales Officer is responsible for achieving sales targets, delivering excellent customer service, and maintaining an appealing and well-organized store environment. The role contributes directly to customer satisfaction, repeat business, and overall store profitability.

Key Responsibilities

Sales & Customer Service

• Greet customers warmly and assist them in selecting products that meet their needs.
• Promote and upsell products to achieve or exceed monthly and quarterly sales targets.
• Provide detailed product information, including features, benefits, and usage.
• Handle customer queries, feedback, and complaints in a professional and timely manner.
• Maintain strong product knowledge to enhance customer interactions.

Store Operations & Stock Management

• Ensure shelves and displays are fully stocked and attractively presented.
• Conduct regular stock checks and report discrepancies to the Store Manager.
• Assist in inventory management, including receiving, tagging, and arranging merchandise.
• Maintain cleanliness and orderliness in the store area at all times.

Cash Handling & Reporting

• Operate the Point of Sale (POS) system accurately for billing and transaction purposes.
• Handle cash, card, and digital transactions responsibly.
• Prepare and submit daily sales reports to the Store or Group Manager.

Visual Merchandising & Branding

• Implement store layout and visual display standards in line with brand guidelines.
• Support promotional campaigns, discount offers, and seasonal sales activities.
• Ensure product displays are aligned with marketing and sales priorities.

Teamwork & Communication

• Collaborate with colleagues to meet store and team targets.
• Communicate effectively with the Store Manager regarding stock requirements and customer trends.
• Participate in regular team meetings and training sessions for skill development.

• Minimum: High school diploma or equivalent; bachelor’s degree preferred.
• At least 1 year of experience in retail sales or customer service (preferred).
• Excellent communication and interpersonal skills.
• Strong persuasion and problem-solving abilities.
• Basic knowledge of computers and POS systems.
• Ability to multitask in a fast-paced environment.
• Flexibility to work in shifts, weekends, and holidays.

Working Conditions

• Based at assigned retail store(s) within Kathmandu Valley.
• Work hours and shifts as per company policy, including weekends and public holidays.
• Occasional travel for training or sales campaigns.

The Company reserves the right to amend, withdraw, or cancel this vacancy, as well as to reject any application or disqualify candidates at its discretion, without assigning any reason.”