Ticketing Officers
- No. of Openings 5
- Industry Tourism and Hospitality
- Category Hospitality/ Travel/ Ticketing/ Tour
- Location Battishputali, Gaushala, Kathmandu District
- Job Level Senior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Feb 18, 2026 (Expired)
- Vehicle License Required
- Two/Four Wheeler Require Two-wheeler
- Skills Basic Computer Course, Ability to perform under pressure, ability to work hard, Ability to work independently and also in a group, Able to multitask, Administrative Operations, Travel and Tourism
Job Description
Air Ticketing & Reservations
- Handle domestic and international air ticketing for corporate and individual clients.
- Create, modify, reissue, cancel, and refund tickets as per airline rules.
- Manage PNRs, group PNRs, seat blocks, and fare quotations.
- Ensure correct passenger details, sectors, travel dates, and fare rules before ticket issuance.
Sales Coordination & Client Handling
- Communicate with corporate clients (manpower agencies, consultancies, travel agents, etc.) via WhatsApp, email, or phone.
- Provide accurate fare quotations and follow up on pending inquiries.
- Coordinate with marketing staff where one team member handles the client and another issues the ticket.
- Maintain professional client relationships and support repeat business.
Sales Entry & Margin Tracking
- Record all ticketing transactions with:
- Purchase price
- Selling price
- Margin
- Payment status
- Ensure all issued tickets are properly reported to the accounts department.
- Support preparation of daily, weekly, and monthly sales reports.
Pending & Follow-up Management
- Maintain a Pending Report for fare inquiries where tickets are not yet issued.
- Track passenger name, sector, deal date, and flight date.
- Follow up with clients for confirmation and payment.
- Monitor unsold seats from group PNRs and inform management accordingly.
Compliance & Internal Coordination
- Follow airline, BSP, and company ticketing procedures strictly.
- Coordinate with accounts for payment confirmation before issuing tickets (where required).
- Maintain confidentiality of client data, fares, and company systems.
- Support audits and internal reviews when required.
Job Specification
Qualifications
- Minimum +2 / Bachelor’s degree in Travel & Tourism, Management, or related field
- IATA / ticketing training certificate preferred
Experience
- Minimum 1–3 years of experience as a Ticketing or Reservation Officer
- Hands-on experience with:
- Domestic & international ticketing
- Corporate clients
- High-volume daily ticket issuance
- Experience in Nepal-based travel agencies is highly preferred
Technical Skills
- Strong knowledge of:
- GDS systems (Amadeus / Galileo / Sabre)
- Airline fare rules, reissues, refunds, and penalties
- Proficient in:
- Excel / Google Sheets
- WhatsApp Business & email communication
Professional Skills
- High attention to detail and accuracy
- Ability to work under pressure during peak hours
- Strong coordination and teamwork skills
- Good communication and customer-handling ability
- Sales-oriented mindset with focus on margin and efficiency
Personal Attributes
- Honest, disciplined, and responsible
- Able to handle confidential client and fare information
- Flexible with working hours during peak ticketing periods
- Willing to learn and adapt to new airline systems and policies
About Company
Rasbita International Travel and Tours, established on August 10th under registration number 55202/6566, is a distinguished travel service provider...
Rasbita International Travel and Tours, established on August 10th under registration number 55202/6566, is a distinguished travel service provider committed to excellence in the travel and tourism industry. Since our inception, we have been dedicated to offering seamless and efficient travel solutions, with a primary focus on flight ticketing. Our accreditation as a member of the International Air Transport Association (IATA) in 2015 further underscores our commitment to industry standards and global service excellence. As one of Nepal’s top 10 travel agencies, we have consistently demonstrated outstanding performance, earning prestigious recognitions such as the Sabre Travel Agency Award (June 19, 2024) and the Air Arabia Outstanding Performance of the Year (2018). These accolades reflect our unwavering dedication to superior customer service and operational excellence. In addition to our core expertise in airline ticketing, we have been providing remittance services for an extended period, ensuring secure, reliable, and efficient international money transfers. As part of our strategic expansion, we are diversifying our service offerings to encompass a comprehensive range of travel-related solutions, including: • Travel consultancy • Tour packages • Travel insurance • Currency exchange • Transportation services • Hotel bookings • Sightseeing tours • Holiday packages • Train ticket services At Rasbita International Travel and Tours, we are committed to building a sustainable travel enterprise that prioritizes customer satisfaction, service excellence, and innovation. Our mission is to deliver unparalleled travel experiences that exceed expectations and create lasting memories. Our vision is to establish ourselves as the leading travel company in the region, recognized for integrity, reliability, and personalized service. We aspire to inspire and empower travellers, fostering a deeper appreciation for diverse cultures and global connectivity. With a steadfast focus on growth, innovation, and service excellence, Rasbita International Travel and Tours continues to evolve, ensuring that every journey we facilitate is seamless, enriching, and transformative. Together, we are shaping the future of travel—one journey at a time.
