Air Ticketing & Reservations
- Handle domestic and international air ticketing for corporate and individual clients.
- Create, modify, reissue, cancel, and refund tickets as per airline rules.
- Manage PNRs, group PNRs, seat blocks, and fare quotations.
- Ensure correct passenger details, sectors, travel dates, and fare rules before ticket issuance.
Sales Coordination & Client Handling
- Communicate with corporate clients (manpower agencies, consultancies, travel agents, etc.) via WhatsApp, email, or phone.
- Provide accurate fare quotations and follow up on pending inquiries.
- Coordinate with marketing staff where one team member handles the client and another issues the ticket.
- Maintain professional client relationships and support repeat business.
Sales Entry & Margin Tracking
- Record all ticketing transactions with:
- Purchase price
- Selling price
- Margin
- Payment status
- Ensure all issued tickets are properly reported to the accounts department.
- Support preparation of daily, weekly, and monthly sales reports.
Pending & Follow-up Management
- Maintain a Pending Report for fare inquiries where tickets are not yet issued.
- Track passenger name, sector, deal date, and flight date.
- Follow up with clients for confirmation and payment.
- Monitor unsold seats from group PNRs and inform management accordingly.
Compliance & Internal Coordination
- Follow airline, BSP, and company ticketing procedures strictly.
- Coordinate with accounts for payment confirmation before issuing tickets (where required).
- Maintain confidentiality of client data, fares, and company systems.
- Support audits and internal reviews when required.
