Position: Customer Service Executive (Premium Job)

Job Description

• Building and maintaining profitable relationships with key customers. 
• Overseeing the relationship with customers Resolving customer complaints quickly and efficiently. 
• Keeping customers updated on the latest products in order to increase sales. 
• Expanding the customer base by upselling and cross-selling. 
• Understanding key customer individual needs and addressing these. 
• Provide after sales support through telecalls. 
• Conducting business reviews using CRM programs. 
• Knowing your competition and strategizing accordingly. 
• Handle social medial queries ( Facebook and Instagram ) 
• Handle Gmail Contact students and pass our information to them regarding the current campaign. 
• Follow up old contact/Schools to know if they are facing any issues and ask their feedbacks 

Job Specification

• A bachelor’s degree in business/management 
• A minimum of 1-2 years’ experience as client service executive 
• Excellent interpersonal and communication skills. 
• Proficient in all Microsoft applications. 
• A team player with leadership skills. 
• Maintain a positive attitude focused on customer satisfaction.
   

What we offer

Very competitive salary 
Chance to work with young minds 
Festive bonus, staff insurance, 31 days of fully paid home and sick leaves, menstrual leave, and other paid leaves as per gov. rule