Sales Officer (India)

Job Description

About the Role:

We are looking for a target-driven and persuasive Inside Sales Executive to join our team in Delhi, India. The role will be responsible for managing inbound enquiries and outbound calling leads, counselling prospective learners, converting leads into enrolments, and ensuring a smooth onboarding experience.

The ideal candidate should have strong communication and persuasion skills, be comfortable with high-volume calling, and have a genuine interest in the EdTech and digital learning space.

Key Responsibilities:

• Handle assigned leads (inbound enquiries and outbound calling data) and guide them through the complete sales funnel enquiry, follow-up, closure.
• Achieve daily, weekly, and monthly enrolment/revenue targets as set by the Team Lead.
• Counsel prospective learners on the app's features, course structure (spoken English, grammar, vocabulary, fluency modules),live class sessions, and pricing plans.
• Maintain 100% accurate and updated lead records in the CRM Status, follow-ups, conversions, and payments collected.
• Handle pricing objections and negotiate within approved discount limits; assist learners with the payment process on the app.
• Ensure timely, consistent follow-up with warm leads through calls, WhatsApp, and app notifications to minimize drop-offs.
• Build rapport with enrolled learners in the initial stage to ensure onboarding completion and reduce early cancellations/refund requests.
• Participate actively in daily huddles, call audits, and performance review sessions conducted by the Team Lead.
• Coordinate with the marketing team on lead quality feedback, campaign response, and messaging that resonates with target learners.
• Escalate unresolved learner concerns (technical, billing, content-related) to the Team Lead or relevant support team promptly.
• Stay updated on competitor English-learning apps and platforms to sharpen pitch and handle comparison-based objections confidently.

Job Specification:

• Bachelor's degree in any discipline (mandatory).
• 3- 4 years of experience in inside sales/tele-sales, preferably in EdTech, e-learning, or app-based subscription products
• Comfortable with high-volume calling and working with CRM/dialer tools.
• Working knowledge of MS Excel/Google Sheets for tracking and reporting.
• Fluent in Hindi and English (this is critical, since the role involves selling an English-learning product the candidate must be a strong communicator and a credible example of English proficiency to prospects); knowledge of additional regional languages is an advantage.
• Excellent phone/video presence, active listening, and persuasion skills.
• Comfortable navigating and demonstrating a mobile app confidently to non-tech-savvy users.
• Target-driven, resilient, and comfortable with a fast-paced, KPI-driven inside-sales environment.
• Knowledge of Digital maeketing , SEO and Meta Ads will add additional benefits .