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Service Coordinator – Automobile

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Salary Not Disclosed
Expiry date Sep 13, 2026 (4 days left)

Job Description

We are looking for a technically skilled and customer-focused Service Coordinator – Automobile to oversee workshop operations, support vehicle diagnosis and troubleshooting, manage mechanics, and ensure a high standard of customer service.

Location: Naxal, Kathmandu

Working Hours: 10 AM - 6 PM

Responsibilities of the Candidate:

Supervise daily workshop operations and coordinate the activities of mechanics and technical staff.
Diagnose vehicle issues and provide appropriate technical guidance and solutions.
Troubleshoot mechanical and technical problems effectively.
Communicate with customers regarding vehicle issues, service requirements, repair progress, and recommendations.
Ensure timely and quality completion of repair and maintenance work.
Allocate and monitor workshop jobs according to priorities and workload.
Maintain strong customer relationships and address service-related concerns professionally.
Prepare service reports, workshop documentation, and other administrative records.
Monitor proper use of the company's workshop/service management software.
Ensure required reports and records are accurately maintained and filed.
Support administrative activities related to workshop operations.
Ensure proper workshop procedures, safety standards, and service quality are maintained.

Requirements:

Graduate qualification required.
3+ years of relevant experience in automobile workshop operations, vehicle servicing, or a related field.
Automobile Engineering, Automobile Diploma, or related technical background is highly preferred.
Strong vehicle diagnostic, troubleshooting, and technical skills.
Experience supervising mechanics or technical teams.
Strong organizational, problem-solving, and decision-making abilities.
Excellent customer service and relationship-management skills.
Good written and verbal communication skills in English and Nepali.
Ability to independently prepare reports and professional correspondence.
Basic computer literacy and ability to work with workshop/service management software.
Proactive, energetic, responsible, and capable of handling multiple responsibilities.
Ability to work independently as well as within a team.
Own transportation and a valid driving license required.

To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

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