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Mid-Level Customer Support (Night Shift)

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Salary Not Disclosed
Expiry date Sep 13, 2026 (Expired)

Job Description

Job posted on 01 Sep, 2026 Apply before 30 Sep, 2026

Codewing Solutions Pvt. Ltd.

Details / Requirements

Mid-Level Customer Support (Night Shift)

About The Role

We are seeking a mid-level Customer Support professional with a solid foundation in web-based products and a proven ability to communicate clearly and empathetically. The ideal candidate has at least two to three years of customer support experience, strong written English, and the judgment to handle complex customer issues independently.

You should be comfortable working with technology, understanding website-related concepts and using modern support tools. Most importantly, you should bring professionalism, ownership and a customer-first mindset to every interaction.

About Codewing

Codewing Solutions is a fast-growing product company based in Kathmandu.

Our products are used by millions of people in over 165 countries—from travel agencies to bloggers, coaches, and small businesses.

At Codewing, we don’t work on client projects. We build our own global software products—and we keep growing.

Some Of Our Most Popular Products Include

Tripcart–A tour booking software (SaaS)
WP Travel Engine–A travel booking plugin for SEO-optimized travel sites
Rara Themes–A WordPress theme shop for small businesses
Blossom Themes – Empowering women entrepreneurs with feminine WordPress themes
WP Delicious–A comprehensive recipe plugin for creating food-related websites

Level And Compensations

Level: Mid-Level

Location: In-office at CodewingSolutions, Kathmandu during the training period, with the opportunity to transition to a work-from-home arrangement after moving to the night shift.

Positions Open: 1

Salary: 4.2–7.2 lakhs per year (CTC)

Key Responsibilities

Provide customer support through email and live chat with professionalism and empathy
Handle customer issues end to end, including complex scenarios as you gain product knowledge
Identify recurring issues and customer pain points and report them to product and engineering teams
Document internal findings and contribute to improving support workflows
Maintain high-quality responses with accuracy, clarity and attention to detail
Escalate issues appropriately when required
Work across the entire Codewing product ecosystem and learn the products progressively
Take ownership of customer conversations and ensure timely follow-ups and resolution

Note: This role does not involve onboarding calls, migrations or training junior team members at this stage.

Requirements

Minimum two years of experience in customer support for a web-based product (freshers are encouraged to apply)
Excellent written English that is clear, professional and grammatically accurate
Strong communication skills with the ability to simplify technical topics for customers
Experience using customer support tools such as Crisp, Helpscout, Zendesk, Intercom or similar
Comfort working with websites and web technology, WordPress familiarity preferred
Ability to work independently, show ownership and make sound judgments

Good to Have

Background in computer science, IT or web-related fields
Basic understanding of WordPress themes, plugins or site-building
Experience supporting SaaS or global software products
Ability to improve internal documentation or support processes

Work Schedule

Training Period: Sunday to Friday, 10 AM to 6 PM (Day Shift)
Post-Training: Sunday to Friday 10 PM to 6 AM (Night Shift)

Perks & Benefits

Work with a passionate team that has a proven record of building world-class products
Medical and Accidental Insurance
Dashain Bonus
Referral Incentives
Free lunch and snacks
Unlimited coffee and tea
Flexible working hours
Annual Performance Appraisal
Performance Bonus
Social Security Fund (SSF)
30 days paid leave annually
Training and Engagement Programs (futsal, office trips, etc)
Opportunities to attend local and international event

How To Apply

Please fill out the application form at the link below:

https://codewing.co/application-form/

Overview

Category Customer Service Openings 1 Salary Rs. - 420000 to 720000 / Year Position Type Full Time Experience 2+ years Education Bachelor's degree in a related field Posted Date 01 Sep, 2026 Apply Before 30 Sep, 2026 City Kathmandu

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https://www.jobsnepal.com/mid-level-customer-support-night-shift-143954

This job has been expired on 2026-09-13