Sales Officer
- Industry Other
- Category Customer Service
- Location Bharatpur, Nepal
- Salary Not Disclosed
- Expiry date Aug 23, 2026 (7 days left)
Job Description
Company Description Panchakanya DMEX uPVC is a leading provider of uPVC windows and doors in Nepal, recognized as a benchmark for quality and durability in the market. The Dimex uPVC brand has become closely associated with uPVC as a trusted building material for residential and commercial projects. The company focuses on delivering reliable, energy-efficient, and low-maintenance solutions tailored to local needs. Joining Panchakanya DMEX uPVC offers an opportunity to work with a respected brand that is shaping modern construction standards in Nepal.Role Description The Customer Care Officer is a full-time, on-site role based in Butwal. In this position, the individual will handle customer inquiries, provide product information, and assist customers in understanding uPVC window and door solutions. Daily tasks include responding to phone calls and walk-in queries, resolving complaints, ensuring timely follow-up, and maintaining accurate records of customer interactions. The role also involves coordinating with sales and service teams to support order processing, after-sales service, and customer satisfaction initiatives. The Customer Care Officer will contribute to building long-term customer relationships and enhancing the overall customer experience.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills focused on timely assistance and problem resolution.
- Candidates should possess solid Interpersonal Skills and Communication abilities to interact effectively with diverse customers and internal teams.
- Candidates should possess a commitment to Customer Satisfaction and the ability to manage feedback and complaints professionally.
- Candidates should possess basic computer literacy and experience with telephonic and email communication tools.
- Candidates should possess good organizational skills, attention to detail, and the ability to manage multiple customer cases.
- Previous experience in customer care, sales support, or a related field is preferred.
- A minimum of a high school diploma; a certificate or degree in business, management, or a related discipline is an advantage.
- Fluency in local languages and good spoken and written English will be beneficial.
