Kathmandu District
Customer Service
Aug 27, 2026
(Expired)
Salary
20K-25K(Negotiable)
This job has been expired
on 2026-08-27
Job Overview
Openings
5
Industry
Distributor
Category
Customer Service
Job Level
Entry Level
Salary
20K-25K
(Negotiable)
Education
Bachelors
Experience
6 months
Job Shift
Day
Gender
Both
Required Skills
Excellent In English Speaking
Fast Typing
Good communication and interpersonal skills.
Ability to perform under pressure
Customer Service
Job Description
We are looking for a customer-focused and communicative Customer Care Executive to handle seller queries, complaints, and service-related concerns. The ideal candidate will provide timely support, coordinate with internal teams to resolve issues, and ensure a high level of seller satisfaction while meeting established KPIs and service standards.
Key Responsibilities
Respond to seller queries, complaints, and requests in accordance with company SOPs and service standards.
Coordinate with sellers to understand their concerns and provide appropriate solutions.
Escalate complex or unresolved issues to the relevant internal departments for timely resolution.
Conduct regular follow-ups with sellers to ensure issues are resolved within the required timeframe.
Maintain professional and positive communication with sellers through calls, emails, chat, and other support channels.
Ensure quality and accuracy in every seller interaction.
Meet assigned KPIs related to productivity, response time, resolution rate, and interaction quality.
Maintain proper records of seller interactions, complaints, and resolutions.
Identify recurring issues and communicate them to the concerned team for process improvement.
Handle multiple queries efficiently in a fast-paced customer service environment.
Perform other customer support duties as assigned by the supervisor or management.
Job Specification
Bachelor’s degree completed or currently pursuing.
Excellent verbal and written communication skills.
Strong interpersonal and customer-handling skills.
Previous experience in customer service, customer care, seller support, or a similar role is preferred.
Ability to understand customer/seller concerns and resolve complaints effectively.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Office, Google Workspace, and other computer applications.
Good knowledge of customer service principles and practices.
Ability to work under pressure, multitask, and meet performance targets.
Strong attention to detail and a positive, service-oriented attitude.
We are looking for a customer-focused and communicative Customer Care Executive to handle seller queries, complaints, and service-related concerns. The ideal candidate will provide timely support, coordinate with internal teams to resolve issues, and ensure a high level of seller satisfaction while meeting established KPIs and service standards.
Key Responsibilities
Respond to seller queries, complaints, and requests in accordance with company SOPs and service standards.
Coordinate with sellers to understand their concerns and provide appropriate solutions.
Escalate complex or unresolved issues to the relevant internal departments for timely resolution.
Conduct regular follow-ups with sellers to ensure issues are resolved within the required timeframe.
Maintain professional and positive communication with sellers through calls, emails, chat, and other support channels.
Ensure quality and accuracy in every seller interaction.
Meet assigned KPIs related to productivity, response time, resolution rate, and interaction quality.
Maintain proper records of seller interactions, complaints, and resolutions.
Identify recurring issues and communicate them to the concerned team for process improvement.
Handle multiple queries efficiently in a fast-paced customer service environment.
Perform other customer support duties as assigned by the supervisor or management.
Bachelor’s degree completed or currently pursuing.
Excellent verbal and written communication skills.
Strong interpersonal and customer-handling skills.
Previous experience in customer service, customer care, seller support, or a similar role is preferred.
Ability to understand customer/seller concerns and resolve complaints effectively.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Office, Google Workspace, and other computer applications.
Good knowledge of customer service principles and practices.
Ability to work under pressure, multitask, and meet performance targets.
Strong attention to detail and a positive, service-oriented attitude.
This job has been expired
on 2026-08-27
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