Customer Relationship & Sales Associate

Job Description

FunFurnish Pvt. Ltd (Heritage Wood Works) is a company dedicated to providing furnishing solutions in Nepal. We are an online and offline (factory outlet) based, content driven marketplace for home and office products. A fast growing organization with a vision to scale and provide the best service in the segment nurturing and fulfilling demands of furniture and furnishings in Nepal. We are looking for team members who have a clear vision and an aspiration to learn and grow with the company. We understand and take into consideration personal growth of individuals and team members and look to keep growing as a team.

Details / requirements:

Responsibilities

• Generate sales by communicating with prospective customers and converting inquiries into confirmed orders.
• Handle customer inquiries received through phone calls, WhatsApp, Facebook, Instagram, email, and walk-in visits in a professional and timely manner.
• Guide customers in selecting suitable doors, windows, furniture, and other woodwork products based on their requirements, budget, and project specifications.
• Prepare and follow up on quotations, ensuring timely conversion of pending leads.
• Maintain an accurate customer and lead database, including communication history, quotations, order status, and follow-up activities.
• Build and maintain strong customer relationships to encourage repeat business, referrals, and positive customer experiences.
• Coordinate with the production, design, and installation teams to ensure customer requirements are accurately communicated and project timelines are met.
• Keep customers informed about order progress, production status, delivery schedules, installation dates, and any project updates.
• Prepare and maintain customer-related documentation, including quotations, sales orders, invoices, and payment records.
• Create engaging content for Heritage Wood Works' social media platforms, including project photos, videos, customer testimonials, product highlights, and promotional posts.
• Collect customer feedback and report market trends, competitor activities, and customer preferences to management.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Management, or an equivalent qualification.
• Excellent verbal and written communication skills in Nepali and English.
• Strong sales, negotiation, and customer relationship management skills.
• Proficiency in Facebook, Instagram, TikTok, WhatsApp Business, and other social media platforms.
• Basic content creation skills, including smartphone photography, short-form video creation (Reels), and caption writing.
• Good organizational, documentation, and follow-up abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with CRM software is an advantage.
• Basic understanding of digital marketing and online customer engagement.
• Fresh graduates with strong communication skills are encouraged to apply.
• Experience in furniture, interior design, construction materials, or home improvement sales will be considered an added advantage.

Additional Notes:

We encourage applications from female candidates as part of our commitment to building a diverse and inclusive workplace.