Role Description This is a full-time, on-site Debt Collector role based in Kathmandu. The Debt Collector will contact customers through phone calls, emails, and in-person visits where applicable to follow up on outstanding payments. The role involves negotiating payment plans, explaining account details, and documenting all interactions accurately in the company’s systems. The Debt Collector will collaborate with the finance and customer service teams to resolve disputes, reconcile accounts, and escalate complex cases as needed. The position also includes preparing regular reports on collection status, adhering to company policies, and maintaining a professional, respectful approach with all customers.
Qualifications
- Strong skills in Debt Collection and Cash Collection, with the ability to follow structured collection processes.
- Effective Communication skills, including clear verbal and written communication and active listening.
- Basic to intermediate Computer Literacy, including data entry, use of spreadsheets, and familiarity with collection or CRM software.
- Understanding of Finance fundamentals related to billing, payments, and account reconciliation.
- High level of integrity, professionalism, and respect for customer confidentiality.
- Strong negotiation, conflict resolution, and problem-solving abilities.
- Ability to work under pressure, meet targets, and manage time effectively.
- Previous experience in debt collection, banking, microfinance, or a related field is an advantage.
- Minimum higher secondary education; a diploma or degree in business, finance, or a related discipline is preferred.
- Comfort communicating in local languages and English is beneficial.
