Sales & Support VA
- Industry Other
- Category Customer Service
- Location Nepal
- Expiry date Jun 07, 2026 (7 days left)
Job Description
We're Hiring: Sales and Support Virtual Assistant (VA)Remote | Full-Time | E-commerce Support
At TalentPop App, we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're currently hiring a Sales and Support Virtual Assistant (VA) to join our growing team and help drive customer satisfaction, sales, and long-term business success.
If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.
IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
- When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
- In the application form, you’ll be asked for an application code – please enter SSVA in that field.
- Provide real-time support to customers via live chat, email, SMS, and phone
- Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
- Manage order inquiries, including shipping, tracking, returns, and refunds
- Update CRM tools and track customer interactions accurately
- Represent each e-commerce brand in a way that reflects their tone and values
- Share customer feedback and insights to improve sales processes
- Collaborate with internal teams to meet performance and service goals
- Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
- Excellent written and verbal communication skills in English
- Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
- Ability to work independently in a remote, fast-paced environment
- Detail-oriented, proactive, and results-driven
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with a minimum of 25 Mbps upload and download speeds.
- A quiet, professional workspace for calls.
- Performance-based raises and commission opportunities
- Paid time off
- Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
- Recognition bonuses for outstanding performance
- 100% remote setup with a supportive, collaborative team environment
- Career development opportunities
