Customer Service Representative
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Jun 07, 2026 (6 days left)
Job Description
Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.
Role Description
This is a full-time, on-site Customer Service Representative role located in Dhumbarahi, Kathmandu, Nepal. The selected candidate will manage customer interactions, address inquiries, resolve complaints, and ensure customer satisfaction across a variety of communication channels, including phone, email, and chat. The role also involves maintaining records of customer interactions, providing accurate information, and contributing to a seamless customer experience.
Qualifications
- Bachelor’s degree running or completed
- Must have technical background
- Excellent communication, interpersonal & technical skills
- Ability to handle customer queries and provide effective solutions
- Positive attitude, patience and empathy towards customers
- Laptop is mandatory
- Flexible to work in shifts
- Freshers are highly encouraged to apply
- Prior experience preferred but not mandatory
- Having own vehicle is a plus
