English Mentor Supervisor

Job Description

Company Description

Ambition Guru is a cutting-edge learning platform designed to help students unlock their potential and achieve academic success. Through advanced AI technology, we offer diverse courses taught by highly qualified educators in fields such as science, management, engineering, medicine, language studies, and public and teaching service commission preparations. Students enjoy unique features such as mock tests with rewards, thousands of practice questions and notes, audio lectures, and personalized feedback to tailor their learning experiences. Our mission is to empower students through flexible, high-quality education that meets their individual goals and needs.

Location: Durbar Marg, Kathmandu (Hybrid)

Reports To: Assistant Project Manager 

About the Role

We are looking for a proactive and detail-oriented English Mentor Supervisor to oversee mentor performance, ensure high-quality English mentoring sessions, and drive continuous improvement across the mentor team. This role plays a critical part in maintaining learning excellence, strengthening mentor engagement, and ensuring all communication and sessions meet a high standard of English proficiency.

Key Responsibilities

1. Mentor Performance Management

• Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions 
• Ensure mentors maintain high standards of spoken and written English 
• Track KPIs and implement performance improvement plans where required 

2. Feedback & Development

• Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery 
• Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness 

3. Workplan & Scheduling

• Design and manage mentor schedules and session plans 
• Ensure consistent availability of mentors for English-focused sessions 

4. Team Management & Assessment

• Oversee daily mentor operations and maintain team performance standards 
• Evaluate team capability and identify the need for additional English mentors 

5. Recruitment & Onboarding

• Partner in hiring mentors with strong English communication skills 
• Assess candidates’ English proficiency during the recruitment process 
• Support onboarding and training aligned with expected communication standards 

6. Grievance Handling

• Address mentor concerns professionally and in a timely manner 
• Facilitate conflict resolution within the team 

Qualifications & Skills

• Bachelor’s degree in HR, Education, English, Business, or related field 
• Excellent English proficiency (spoken and written) is mandatory 
• Proven experience in mentoring, training, or team supervision 
• Strong communication, coaching, and interpersonal skills 
• Ability to assess and improve language delivery and communication quality 
• Good organizational and time management abilities