Senior Client Servicing Executive

Job Description

Location: Marching Ants

Job Type: Full-time

Experience Level: 2-4 years experience is preferred

Nepal’s leading 360-degree marketing agency specializing in innovative and data-driven campaigns. With expertise in ATL, BTL, and digital media management, we partner with clients to craft tailored strategies for success. We deliver impactful solutions that resonate across Nepal's diverse audience base.

We are looking for a strategic and highly articulate Senior Client Service Executive to join our digital marketing agency. In this role, you will go beyond coordination and take ownership of client relationships by driving strategy, offering proactive solutions, and ensuring impactful campaign delivery.

You will act as a key partner to clients, aligning business objectives with creative and performance strategies while leading internal teams with clarity and direction. If you have strong communication skills, strategic thinking, and the ability to manage high-value accounts, this role is for you.

• Serve as the primary point of contact for key clients, building strong, long-term relationships
• Lead strategic planning and campaign direction aligned with client goals
• Translate client briefs into insight-driven strategies and actionable plans
• Provide proactive recommendations based on market trends, performance insights, and brand needs
• Collaborate with internal teams (creative, strategy, media, production) to ensure high-quality and timely delivery
• Lead client meetings, presentations, and reviews with confidence and clarity
• Monitor and analyze campaign performance, ensuring continuous optimization and impact
• Identify opportunities for business growth, upselling, and cross-selling
• Manage multiple accounts while maintaining high standards of communication and delivery
• Ensure smooth project execution by overseeing timelines, deliverables, and client expectations

• Exceptional communication and presentation skills (written and verbal)
• Strong strategic thinking and problem-solving ability
• Proven experience in client relationship management
• Deep understanding of digital marketing (social media, content, performance marketing, campaigns)
• Ability to lead conversations with clients confidently and consultatively
• Strong project management and organizational skills
• Ability to work under pressure and manage multiple high-priority accounts

• Bachelor’s degree in Marketing, Mass Communication, Business Administration, or a related field
• 2–4 years of experience in client servicing or account management, preferably in a digital marketing agency
• Experience in handling premium or high-value clients
• Strong understanding of campaign strategy and brand building

• A collaborative and fast-paced creative environment
• Opportunity to work with leading brands and high-impact campaigns
• Leadership and growth opportunities within the organization
• Competitive salary and performance-based growth