Operations Manager

Job Description

Bagaicha is a premium fine dining restaurant brand in Nepal, operated under Kripa Hospitality Pvt. Ltd. Known for its elegant ambiance and exceptional service standards, Bagaicha offers a refined dining experience that blends quality cuisine with warm hospitality. With multiple outlets under same property in Kathmandu, the brand is committed to delivering consistency, innovation, and excellence in every guest interaction.

Key Responsibilities

Operations Management

• The Operations Manager will oversee the day-to-day operations of all assigned outlets.
• The role requires ensuring proper coordination between kitchen, service, bar, and support teams.
• The manager will monitor service quality and maintain brand standards across all outlets.
• The manager will conduct regular outlet visits and operational audits.

Team Management

• The Operations Manager will lead, supervise, and guide outlet managers and staff.
• The role includes ensuring proper staffing, scheduling, and workforce planning.
• The manager will work closely with HR for recruitment, training, and employee engagement.
• The manager will ensure team discipline, motivation, and performance management.

Guest Experience

• The Operations Manager will ensure high levels of customer satisfaction across all outlets.
• The manager will handle escalated guest complaints in a professional manner.
• The role involves implementing feedback systems to improve guest experience.

Financial Performance

• The Operations Manager will monitor sales, costs, and profitability of outlets.
• The manager will control expenses, wastage, and pilferage.
• The role includes working towards achieving revenue targets and improving margins.
• The manager will analyze reports and recommend improvements.

Compliance & Standards

• The Operations Manager will ensure hygiene, safety, and legal compliance across all outlets.
• The manager will maintain and enforce SOPs and company policies.
• The role includes overseeing inventory control and stock management.

Coordination & Reporting

• The Operations Manager will coordinate with finance, HR, and marketing departments.
• The manager will report regularly to senior management.
• The role includes preparing operational reports and performance analysis.

Requirements & Qualifications

• The candidate must hold a bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• The candidate should have 5–7 years of experience in hospitality operations.
• The candidate should have strong leadership and team management skills.
• The candidate must have good communication and problem-solving abilities.
• The candidate should have knowledge of financial management and reporting.
• The candidate must be able to work in a fast-paced, multi-outlet environment.