Operations Executive

Job Description

Company Description:

Code Mantra is a global online learning platform designed for kids aged 5 to 18, offering live interactive classes to help them acquire essential 21st-century skills. The platform provides courses in Coding, Math, Financial Literacy, and Entrepreneurship, aiming to empower young learners in a rapidly evolving world.

About the Role:

We are looking for a detail-oriented and proactive Operations Executive (0–2 years experience) to support day-to-day operations.

This role is ideal for fresh graduates or early-career professionals who are eager to learn, have strong coordination skills, and a problem-solving mindset. You will work closely with cross-functional teams to ensure smooth operational execution and a great learner experience.

Candidates with internships or exposure to edtech, services, or operations environments will have an added advantage.

Key Responsibilities

A) Performance Monitoring & Reporting

• Track teacher and student attendance to support smooth class delivery
• Monitor basic operational metrics like attendance and engagement
• Assist in preparing daily/weekly reports and simple dashboards
• Identify gaps/issues and escalate to relevant stakeholders

B) Operations Management

• Support timely report and certification dispatch
• Assist in coordinating teacher schedules and class adjustments
• Help resolve student/parent/teacher queries within defined timelines
• Follow standard operating procedures (SOPs) for operational tasks

C) Feedback & Continuous Improvement

• Collect feedback from students, parents, and teachers
• Maintain records and highlight recurring issues
• Support process improvement initiatives
• Collaborate with teams to implement improvements

D) Coordination & Team Support

• Coordinate with Academic, Product, and Customer Success teams
• Support daily and weekly operational targets
• Act as a point of contact for basic operational queries

Qualifications & Requirements

• Bachelor’s degree in business administration, Operations, or related field
• 0–2 years of experience (freshers are welcome to apply)
• Basic understanding of operations or willingness to learn
• Familiarity with Excel (basic), Google Sheets, or similar tools
• Good communication and coordination skills
• Strong attention to detail and ability to multitask
• Willingness to work in a fast-paced environment

Nice to Have

• Internship or project experience in operations, customer support, or edtech
• Basic knowledge of Excel (formulas, data tracking)
• Exposure to CRM/LMS tools (not mandatory)
• Interest in process improvement or operations efficiency

What Makes This Role Great for Freshers

• Hands-on exposure to operations + analytics + stakeholder management
• Opportunity to work in a growing edtech environment
• Learning-driven role with structured processes and mentorship