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Support Specialist (Nepal)

Industry Other
Category Communication/Journalism
Location Nepal
Expiry date Apr 19, 2026 (7 days left)

Job Description

We are looking for a Support Specialist to join our team in Nepal. In this role, you’ll help resolve inquiries, gather feedback, deal with complex cases, and keep track of support interactions.

You will be responsible for

Providing timely and effective support to customers in various communication channels (email, phone, chat)
Assisting with complex cases in a timely and professional manner
Updating customer records and maintaining accurate logs of support interactions
Collaborating with the team to ensure high-quality support and customer satisfaction

You might be a fit if you have

Strong written and verbal skills in Nepali and English
A personal laptop or desktop with stable internet and power supply (including backup)
The ability to work in a team and support your colleagues
A willingness to learn and develop professional skills
Availability to work flexible shifts, including weekends and holidays It'd be a plus if you:
Have 6+ months of experience in customer support

Explore our benefits

Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
Psychological support Available in different languages to support you when you need it most
Life and private health cover Life and private health insurance

*different conditions apply based on hiring location and position type

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