Content Designer for Customer Service
- Industry Other
- Category Communication/Journalism
- Location Kathmandu, Nepal
- Expiry date Apr 19, 2026 (5 days left)
Job Description
Department: Customer Service and Experience
Location: Nepal
We’re building a Content Design function from scratch and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first everything else comes after.
Key Responsibilities
- Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
- Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
- Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
- Help evolve content guidelines and standards.
- 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping (CJM).
- Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
- Experience with iterating and improving content based on feedback, research, and data.
- Strong cross-functional collaboration skills.
- Hybrid work schedule
- Stable salary, health insurance
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
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