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Customer Support Technician

Industry Other
Category Engineering
Location Dharan, Nepal
Expiry date Apr 05, 2026 (5 days left)

Job Description

We are hiring a Customer Support Technician to install, maintain, and troubleshoot ATMs, Kiosks, CDMs, and related devices. The role includes handling hardware/software issues, performing preventive maintenance, supporting UPS and network equipment, and providing on-site technical service. Candidates must update all activities in the WDN ticketing system and be willing to travel as needed.

Responsibilities

Provide customer support for ATMs, Kiosks, Cash Deposit Machines (CDM), and other self-service devices
Perform installation and configuration of ATM software, hardware, and associated peripheral equipment.
Install and maintain UPS systems, batteries, Network device and computer hardware components.
Deliver technical support and service activities at customer locations.
Install, configure, and troubleshoot ATM applications and related systems.
Carry out repair, maintenance, and troubleshooting of ATM hardware.
Conduct preventive maintenance and periodic servicing of ATMs and peripheral devices.
Travel outside the assigned region when required for service support.
Report to WDN Call center and update all record / service activity in the WDN ticketing System.

Qualifications

Intermediate/ Diploma in Electronics/ Computer/ Electrical Engineering or Equivalent
+2 with strong repair & maintenance skills (Engineering students/dropouts can apply)
Must have 2-wheeler with valid license, Based at/near by Dharan - Itahari

Job Application Deadline: Chaitra 22, 2082 (April 05, 2026)

Interested candidates based at dharan or itahari can apply sending your updated resume at [email protected]

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