Spare Parts Officer (Kathmandu)
- Industry Other
- Category Accounting
- Location Kathmandu, Nepal
- Expiry date Feb 10, 2026 (Expired)
Job Description
Job Title: Spare Parts OfficerJob Overview
The Spare Parts Officer plays a critical role in the seamless operation of the service center by ensuring the efficient management, procurement, storage, and distribution of spare parts. This position is responsible for maintaining optimal stock levels, ensuring the timely availability of parts, assisting with the sales of accessories to customers, and contributing to overall customer satisfaction through accurate inventory management and excellent service.
Key Responsibilities
- Inventory Management
- Maintain accurate records of spare parts in the inventory management system (e.g., Odoo).
- Monitor stock levels to ensure availability of fast-moving and critical parts.
- Conduct periodic stock audits to ensure inventory accuracy.
- Report discrepancies, damages, or losses of spare parts and implement corrective actions.
- Procurement and Ordering
- Place orders to replenish stock, adhering to budgetary constraints.
- Verify received parts against purchase orders and invoices to ensure accuracy in quantity and quality.
- Storage and Organization
- Store spare parts in an organized and easily accessible manner to prevent damage and loss.
- Implement proper labeling and categorization of parts for easy retrieval.
- Ensure high-value or sensitive components are stored securely.
- Issuance of Spare Parts
- Respond promptly to requests for spare parts from technicians and the service desk.
- Record issued parts accurately in the inventory system to ensure proper tracking.
- Provide guidance to technicians or customers on parts compatibility and usage.
- Customer Interaction & Sales
- Assist customers with inquiries about spare parts availability, pricing, and compatibility.
- Inform customers of delays in procuring parts and provide estimated delivery timelines.
- Work with the Customer Relations Executive (CRE) to coordinate spare parts requirements for customer jobs.
- Sell accessories directly to after-sales service customers, providing detailed information and recommendations.
- Represent the company in a professional, enthusiastic, and positive manner while interacting with customers.
- Documentation and Record-Keeping
- Maintain detailed records of all spare parts transactions, including receipts, issues, and adjustments. Provide day to day based reports according to the assigned formats.
- Document supplier information, invoices, and warranties for all purchased parts.
- Generate regular reports on stock levels, procurement status, and consumption trends.
- Quality Control
- Inspect incoming spare parts to ensure they meet quality standards and specifications.
- Track defective parts and manage returns or warranty claims with suppliers.
- Ensure adherence to service center standards for spare parts handling and usage.
This job has been expired
on 2026-02-10
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