Technical Product Specialist

Job Description

About the Job:

In this role, you will collaborate closely with the sales, implementation, and support teams to drive new business and ensure seamless customer onboarding.

Key Responsibilities:

Customer Engagement:

• Participate in customer calls and meetings to understand their needs and requirements.
• Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions.

Technical Sales Support:

• Provide in-depth technical expertise and guidance to customers throughout the sales process.
• Address technical questions and concerns, ensuring customers have a clear understanding of our products.
• Support the transition of projects from pre-sales to post-sales, ensuring a smooth handover to the implementation team.
• Assist the sales team in preparing proposals, quotations, and other sales-related documents.

Software Deployment, Proof of Concepts (POC), and Assessments:

• Tailor configurations to align with specific client requirements
• Assist in developing and presenting findings and recommendations to clients.

Customer Support and Training:

• Provide training to customers and partners.
• Diagnose and resolve technical challenges effectively and efficiently.
• Act as the escalation point for complex support issues.

Market Feedback:

• Gather and relay feedback from customers to the product development and marketing teams to help improve our offerings.

INTERNAL Skills and Qualifications:

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Skills & Experience:

• Having prior experience in a pre-sales or technical sales role, preferably in the cybersecurity or SaaS industry, will be considered an added advantage.
• Strong understanding of cybersecurity solutions and technologies.
• Certification in key technology areas (e.g., Cisco, Microsoft, Linux) is highly desirable.
• Technical knowledge of infrastructure systems, virtualization, networking, and cloud platforms (e.g., AWS, Azure) will be considered an added advantage.
• Excellent in English, communication, problem-solving, and project management skills.
• Excellent communication and presentation skills.
• Strong problem-solving abilities and a proactive approach.
• Ability to work independently and as part of a team.

Personal Attributes:

• Highly motivated and results-oriented.
• Strong interpersonal skills and the ability to build relationships with customers and colleagues.