Student Collections Officer

To support the Credit Control team by managing student account queries, assisting with collection of overdue fees, maintaining accurate financial records, and providing excellent customer service to students regarding payments, plans, and account status. This role is ideal for an organised, confident communicator with an interest in finance and student support.

Key Responsibilities

Student Account Management

• Assist in monitoring student fee accounts and identifying overdue balances.

• Send reminders to students via email, phone, or SMS regarding outstanding payments.

• Help maintain accurate, uptodate records on financial systems.

• Check and update payment plans or instalment schedules under supervision.

Collections Support

• Contact students professionally to discuss their outstanding fees and agree next steps.

• Follow the team’s collections process to ensure timely recovery of overdue funds.

• Escalate complex or nonresponsive cases to senior credit controllers.

Customer Service

• Act as a first point of contact for student queries relating to invoices, payments, or account status.

• Provide clear advice on payment options, deadlines, and financial policies.

• Handle sensitive situations respectfully, ensuring confidentiality and professionalism.

Administration & Reporting

• Assist with generating reports on outstanding balances and payment activity.

• Recording receivables data for all pathways

• Assist with Student Refunds

• Assist the Finance Team with ad hoc tasks when required during busy periods

Collaboration

• Work closely with Finance, Student Services and Admissions

• Help coordinate communication between departments to resolve discrepancies or student issues.

Essential Skills & Experience

• Strong communication skills (written and verbal).

• Good attention to detail and accuracy, especially with numbers.

• Ability to manage a busy workload and prioritise tasks.

• Confident using Excel, emails, and finance software.

• Professional, calm approach when speaking with students about payments.

Desirable Skills & Experience

• Previous experience in customer service, finance admin, or collections.

• Knowledge of credit control processes (training can be provided).

• Previous experience of use of Accounting Software, Xero in particular

Benefits

• Annual and festival holidays as per Nepal Government rules

• Lunch and snacks facilities in office premises

• Hybrid working facility

• 2 days off – Sat and Sun

• Employee engagement programmes

• International working environment