Student Collections Officer
- No. of Openings 1
- Industry Education
- Category Accounting
- Location Kathmandu
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Work Shift Day Shift
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Jun 03, 2026 (13 days left)
- Skills Accounting, Collections, Customer Service, Administrative, Reporting, Collaboration, Communication skills, Attention To Detail, Excellent In English Speaking
Job Description
To support the Credit Control team by managing student account queries, assisting with collection of overdue fees, maintaining accurate financial records, and providing excellent customer service to students regarding payments, plans, and account status. This role is ideal for an organised, confident communicator with an interest in finance and student support.
Key Responsibilities
Student Account Management
Assist in monitoring student fee accounts and identifying overdue balances.
Send reminders to students via email, phone, or SMS regarding outstanding payments.
Help maintain accurate, uptodate records on financial systems.
Check and update payment plans or instalment schedules under supervision.
Collections Support
Contact students professionally to discuss their outstanding fees and agree next steps.
Follow the team’s collections process to ensure timely recovery of overdue funds.
Escalate complex or nonresponsive cases to senior credit controllers.
Customer Service
Act as a first point of contact for student queries relating to invoices, payments, or account status.
Provide clear advice on payment options, deadlines, and financial policies.
Handle sensitive situations respectfully, ensuring confidentiality and professionalism.
Administration & Reporting
Assist with generating reports on outstanding balances and payment activity.
Recording receivables data for all pathways
Assist with Student Refunds
Assist the Finance Team with ad hoc tasks when required during busy periods
Collaboration
Work closely with Finance, Student Services and Admissions
Help coordinate communication between departments to resolve discrepancies or student issues.
Job Specification
Essential Skills & Experience
Strong communication skills (written and verbal).
Good attention to detail and accuracy, especially with numbers.
Ability to manage a busy workload and prioritise tasks.
Confident using Excel, emails, and finance software.
Professional, calm approach when speaking with students about payments.
Desirable Skills & Experience
Previous experience in customer service, finance admin, or collections.
Knowledge of credit control processes (training can be provided).
Previous experience of use of Accounting Software, Xero in particular
Benefits
Annual and festival holidays as per Nepal Government rules
Lunch and snacks facilities in office premises
Hybrid working facility
2 days off – Sat and Sun
Employee engagement programmes
International working environment
About Company
Malvern International is a global education and services provider. We equip international students with the skills and knowledge they need to succe...
Malvern International is a global education and services provider. We equip international students with the skills and knowledge they need to succeed through university pathway courses, English language courses, young learner programmes, and university services.
