Front Office Executive (US based hotel)
- No. of Openings 100
- Industry Business Process Outsourcing (BPO)
- Category Front Desk/ Receptionist/ Secretarial
- Location Lalitpur
- Job Level Mid Level
- Salary 25,000 Above
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Jul 15, 2024 (Expired)
- Vehicle License No
- Skills Communication skills, Interpersonal Skills (e.g.: patience, empathy), Time Management, Problem Solving, Flexibility, Computer literacy, Customer Service
Job Description
- Guest Interaction via video camera.
- Assist guest to check-in & check-out process.
- Provide guests with brief and easy-to-follow instructions on how to use the system interface.
- Assist guests with entering personal information, indicating their preferred accommodation type, and, if needed, processing payments.
- Resolve complaints from guest and escate it to the hotel team.
- Note down any customer inquiries that seems to be new and share the information to other team members.
- Monitor CCTV & inform to hotel staff if any unusual situation identified.
- Keep an eye on the system's operation and performance from a distance to spot any problems or malfunctions.
- Take proactive measures to fix any system issues or outages to reduce interference with the check-in procedure.
- Keep all supporting documents and paperwork upto-date
- Throughout the process, make sure that all hotel policies, procedures, and security standards are followed.
- Observe privacy requirements by keeping guest information secure and confidential.
Job Specification
- Highly prioritized to those interested to work with International US based hotel remote support work.
- Fresher’s with strong English fluency and aspire to learn customer service are highly prioritized. Also, experience in hotel industry sector would be more preferred.
- Females are encouraged to apply.
- Flexible working at night shift
- Good grasp in ICT and computer literacy.
- Pleasing personality and good attitude and discipline.
- Camera friendly
- Flexible to work in Central standard time (CST) .
- Having own vehicle and license is a plus.
This job has been expired
on 2024-07-15
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About Company
Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to l...
Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local and international clients.
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