Front Office Executive (US based hotel)
Kalash Services Pvt. Ltd

Position: Front Office Executive (US based hotel)

  • No. of Openings 100
  • Industry Business Process Outsourcing (BPO)
  • Category Front Desk/ Receptionist/ Secretarial
  • Location Lalitpur
  • Job Level Mid Level
  • Salary 25,000 Above
  • Desired Candidate Both(Female, Male)
  • Experience Fresher
  • Expiry date Jul 15, 2024 (Expired)
  • Vehicle License No
  • Skills Communication skills, Interpersonal Skills (e.g.: patience, empathy), Time Management, Problem Solving, Flexibility, Computer literacy, Customer Service
Job Description
  • Guest Interaction via video camera.
  • Assist guest to check-in & check-out process.
  • Provide guests with brief and easy-to-follow instructions on how to use the system interface. 
  • Assist guests with entering personal information, indicating their preferred accommodation type, and, if needed, processing payments.
  • Resolve complaints from guest and escate it to the hotel team.
  • Note down any customer inquiries that seems to be new and share the information to other team members.
  • Monitor CCTV & inform to hotel staff if any unusual situation identified.
  • Keep an eye on the system's operation and performance from a distance to spot any problems or malfunctions.
  • Take proactive measures to fix any system issues or outages to reduce interference with the check-in procedure.
  • Keep all supporting documents and paperwork upto-date
  • Throughout the process, make sure that all hotel policies, procedures, and security standards are followed.
  • Observe privacy requirements by keeping guest information secure and confidential.
Job Specification
  • Highly prioritized to those interested to work with International US based hotel remote support work.
  • Fresher’s with strong English fluency and aspire to learn customer service are highly prioritized. Also, experience in hotel industry sector would be more preferred.
  • Females are encouraged to apply.
  • Flexible working at night shift
  • Good grasp in ICT and computer literacy.
  • Pleasing personality and good attitude and discipline.
  • Camera friendly
  • Flexible to work in Central standard time (CST) .
  • Having own vehicle and license is a plus.
This job has been expired on 2024-07-15
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About Company
Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to l...

Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local and international clients.  

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