Position: Customer Service Representative - ISP companies (Commercial Banks, Insurance Companies) (Premium Job)

Job Description

• Manage  incoming calls in a timely manner;
• Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
• Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
• Provide appropriate solutions and alternatives within the time limits;
• Refer unresolved customer grievances to designated departments for further investigation;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
• Follow communication procedures, guidelines and policies.

Shift: Evening & Night shift (2pm to 10pm / 10pm to 6am)

Job Specification

• Intermediate or Bachelor's running in reklated field.
• Ability to use computers & MS-Office.
• Ability to resolve conflicts and self-motivated.
• Good communication skills, Phone voice.
• Comfortable working in shifts can handle pressure.
• Must have own vehicle and valid license.