job descriptions

• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Creates and maintains reports about customer interactions
• Attends weekly staff meetings
• Participates in team-building activities
• Encourages customers to complete surveys
• Makes recommendations to management to improve customer experience

job specification

• Good communication skills
• Good with time management and stress management
• Multitasking
• Quick Learner
• Spoken knowledge of the additional language
• Freshers are encouraged to apply 

Language Preference: English, Nepali & Hindi

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