Position: Customer Service (Premium Job)
- No. of Openings 1
- Industry Healthcare/Hospital
- Category Customer Service
- Job Location Kathmandu
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date May 03, 2024 (Expires Today)
- Vehicle License No
- Skills Communication skills, Interpersonal Skills (e.g.: patience, empathy), Decision-making
Job Description
- Serve as the primary point of contact for patients seeking assistance with our Telehealth platform, services, and general inquiries.
- Respond promptly and courteously to incoming calls, emails, and live chat messages from patients, addressing their questions, concerns, and technical issues effectively.
- Guide patients through the Telehealth registration process, troubleshoot any login or connectivity issues, and provide step-by-step assistance with scheduling appointments and accessing medical records.
- Collaborate closely with internal teams, including Healthcare Providers, Technical Support, and Billing, to resolve patient issues and ensure a seamless Telehealth experience.
- Maintain accurate records of patient interactions and follow-up actions in the customer relationship management (CRM) system.
- Proficiency in basic computer applications such as Microsoft Office (Word, Excel, Outlook)
- Educate patients on the features and benefits of our Telehealth services, promoting engagement and adherence to treatment plans.
- Identify opportunities for process improvement and contribute to the development of customer care policies and procedures.
- Effective communicative skills in written form.
Job Specification
- We are seeking a dedicated and empathetic Customer Care Representative to join our dynamic team.
- The Customer Care Representative will be the first point of contact for our patients, providing exceptional support and assistance throughout their Telehealth journey.
- The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
About Company
KVONI is a digital healthcare platform dedicated to providing relentless healthcare services. Our mission is to make quality healthcare accessible to ...
KVONI is a digital healthcare platform dedicated to providing relentless healthcare services. Our mission is to make quality healthcare accessible to everyone, anywhere, at any time.
