Call Center Operations Manager
- No. of Openings 1
- Industry Business Process Outsourcing (BPO)
- Category General Mgmt. / Administration
- Location Ravibhawan, Kathmandu District
- Job Level Mid Level
- Salary Nrs. (50K-100K) Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 3 + years
- Expiry date Nov 26, 2025 (Expired)
- Skills Daily Operations, Workflow Management, Mentor, Team Leadership, Compliance and Security, Communication skills, Strong interpersonal skills, Reporting, organizational skills
Job Description
G.P.G. Services is seeking an experienced and dynamic Operations Manager to lead and oversee daily operations, ensuring efficiency, productivity, and compliance across departments. The ideal candidate will possess strong leadership skills, a strategic mindset, and prior experience in a call center or BPO environment.
Key Responsibilities:
- Oversee daily operations and ensure efficient workflow across departments.
- Manage, mentor, and motivate staff to achieve individual and team goals.
- Develop and implement effective operational strategies to improve performance.
- Monitor performance metrics and ensure compliance with company policies and standards.
- Collaborate with leadership to drive business growth and achieve organizational targets.
- Continuously evaluate and enhance systems, tools, and operational processes.
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Job Specification
- Minimum 3 years of experience in a call center (BPO) environment.
- Strong leadership, management, and organizational abilities.
- Proven track record in strategic planning and operational management.
- Excellent communication, problem-solving, and decision-making skills.
- Proficiency in management tools, reporting systems, and Microsoft Office Suite.
This job has been expired
on 2025-11-26
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About Company
GPG Services Pvt Ltd is a business growth service provider that offers quality lead generation services to its clients. The company is located in K...
GPG Services Pvt Ltd is a business growth service provider that offers quality lead generation services to its clients. The company is located in Kathmandu, Nepal, and offers campaigns for Australia, USA, Canada, and UK.
