Manbhawan, Lalitpur, Mahalaxmi, Lalitpur District
Accounting
May 26, 2026
(Expired)
Salary
Nrs. Monthly(Negotiable)
This job has been expired
on 2026-05-26
Job Overview
Openings
1
Industry
Accounting
Category
Accounting
Job Level
Mid Level
Job Type
Full Time
Salary
Nrs. Monthly
(Negotiable)
Education
Bachelors
Experience
1 + year
Gender
Male
Required Skills
Technical Support
Remote Desktop Support
Aftersales Management
Communication
Client support specialization
Sales and Upselling
Communication
Client Communication
Customer service & client support
IT Support & Maintenance
Job Description
As a Customer Support Executive at Tigg, you will play a crucial role in ensuring our customers have a smooth and successful experience using our cloud-based accounting software. You will be the first point of contact for users who need assistance, providing timely and effective solutions to their queries and challenges. This role involves helping customers understand product features, resolving technical and operational issues, providing training where required, and working closely with the product and development teams to relay user feedback. You will contribute directly to customer satisfaction and retention by delivering high-quality support and building trust with our users.
Key Responsibilities
Provide customer support through help desk systems, support portals, or CRM tools.
Troubleshoot technical issues efficiently and deliver clear, user-friendly solutions.
Assist users with onboarding and provide remote training when required.
Handle multiple customer queries simultaneously while maintaining service quality.
Identify recurring customer issues and proactively suggest improvements.
Collaborate with internal teams to resolve complex problems and enhance user experience.
Job Specification
Prior experience in a customer support or help desk role, preferably in software or SaaS products.
Familiarity with accounting software or ERP systems.
Basic understanding of accounting processes.
Bachelor’s degree (running or completed) in any field.
Strong communication and problem-solving skills.
Ability to patiently guide and support non-technical users.
Good time management and organizational skills.
As a Customer Support Executive at Tigg, you will play a crucial role in ensuring our customers have a smooth and successful experience using our cloud-based accounting software. You will be the first point of contact for users who need assistance, providing timely and effective solutions to their queries and challenges. This role involves helping customers understand product features, resolving technical and operational issues, providing training where required, and working closely with the product and development teams to relay user feedback. You will contribute directly to customer satisfaction and retention by delivering high-quality support and building trust with our users.
Key Responsibilities
Provide customer support through help desk systems, support portals, or CRM tools.
Troubleshoot technical issues efficiently and deliver clear, user-friendly solutions.
Assist users with onboarding and provide remote training when required.
Handle multiple customer queries simultaneously while maintaining service quality.
Identify recurring customer issues and proactively suggest improvements.
Collaborate with internal teams to resolve complex problems and enhance user experience.
Prior experience in a customer support or help desk role, preferably in software or SaaS products.
Familiarity with accounting software or ERP systems.
Basic understanding of accounting processes.
Bachelor’s degree (running or completed) in any field.
Strong communication and problem-solving skills.
Ability to patiently guide and support non-technical users.
Good time management and organizational skills.
This job has been expired
on 2026-05-26
See More Opportunities like this
This job may be closed, but your next opportunity is just a click away. Check out
similar positions that are still available and hiring now.
BIC Technology Pvt. Ltd., founded in 2020 and headquartered in Manbhawan, Lalitpur, Nepal, is a dynamic tech company dedicated to digitally transforming Nepali SMEs through its flagship cloud-based SaaS platform, Tigg. With specialized modules for accounting, retail, and restaurant management, Tigg offers automated invoicing, real-time reporting, POS systems, and mobile access, all tailored for local businesses. Recognized as the "Startup of the Year" at CAN Info Tech 2022 and certified with ISO/IEC 27001:2013 for data security, BIC is backed by a multidisciplinary team of engineers, accountants, and business experts. Focused on usability, compliance, and growth, BIC Technology continues to empower Nepali businesses across sectors with tools designed for simplicity, scalability, and financial clarity.
