Position: Customer Executive (Recent Job)

Other Specification

• Ability to handle clients catering to niche markets.
• Good Interpersonal skills  
• Excellent communication and presentation skills
• Ability to solve customer and client problems
• Active listener
• Well spoken, Preferably Bilingual
• Natural at Problem-solving
• Confident at troubleshooting and investigate if they don’t have enough information to resolve problems.
• Strong phone contact handling skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening
• Tech Savvy
• Willing to give long hours to the company

Job Description

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products