Position: Call Center Executive (Premium Job)
- No. of Openings 1
- Industry Healthcare/Hospital
- Category Customer Service
- Job Location Narayanchaur
- Job Level Entry Level
- Salary 20000- 40,000
- Education Level Diploma (High school diploma or equivalent)
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Apr 26, 2024 (Expired)
- Vehicle License No
- Skills Customer Service, Time Management, Communication skills, Strong interpersonal skills
Job Description
- Handle inbound and outbound calls from patients.
- Provide information about fertility treatments, services, and appointment scheduling processes.
- Assist patients in scheduling appointments, coordinating follow-up care, and addressing inquiries or concerns.
- Maintain accurate and detailed records of all call interactions and follow-up activities.
- Escalate complex issues or complaints to appropriate staff members for resolution.
- Adhere to established call center metrics and quality standards for customer service excellence.
Job Specification
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a call center or customer service role
- Excellent verbal communication skills and a professional phone manner.
- Strong problem-solving and decision-making abilities, with the capacity to handle stressful situations calmly and effectively.
- Proficiency in computer applications and call center software for data entry and tracking.
This job has been expired
on 2024-04-26
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About Company
Vatsalya means ‘the love of a mother/parents for their child’. Keeping this essence in the hearts, Vatsalya was established by a group of young ...
Vatsalya means ‘the love of a mother/parents for their child’. Keeping this essence in the hearts, Vatsalya was established by a group of young entrepreneurs and exceptional medical personnel, motivated to provide world-class infertility treatment in Nepal.Vatsalya Natural IVF is a one-stop solution for all kind of infertility conditions. With more than 15 years of experience in infertility all over the world, Vatsalya has a a well equipped clinic, in Kathmandu, purely devoted towards providing infertility solutions. With the excellent team of doctors, nurses, embryologists and its state-of-the-art facilities, Vatsalya is unbeatable in success rates in Nepal.
