Position: Customer Service Representative (Recent Job)

Job Description

We are looking for someone to handle our social media queries and also confirm orders with the customer.

Responsibilities:

• Manage large amounts of incoming call and generate sales leads
• Open and maintain customer accounts by recording account information
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution and Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Specification

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively