Position: Customer and Bookings Represent… (Recent Job)
- No. of Openings 2
- Category Marketing/Sales
- Job Location 26
- Job Level Entry Level
- Salary NRs. 18,000.00 - 22,000.00 Monthly
- Desired Candidate Both(Female, Male)
- Expiry date Aug 10, 2021 (Expired)
- Skills Communication skills, Marketing
Job Description
- Assist the Bookings manager in handling customer bookings that are made on the website
- Contact wineries to confirm bookings when wineries do not reply in due time
- Handle any and all communication with the customer in the case that booking details and/or dates need to be changed
- Assist customers with any other questions related to the site or their booking specifically
- Keep bookings databases up to date
- Assist with collecting winery account details and recording payments to accounting
- Do a quality review follow-up with the customer and the winery after the booked experience
- Develop and improve the bookings process
- Grow in the role and take more responsibility as additional customer support function (e.g. live chat support) is rolled out in coming website versions
- Train and delegate tasks to junior team members as the team grows
Job Specification
- A very firm command of English
- Command of French, Spanish, Italian or German is highly advantageous
- Previous customer service experience
- Previous experience working with excel and database
- Must be very comfortable helping customers and wineries via telephone
- Ability to multi-task
- Attention to detail
- Ability to work within deadlines
- Clear and punctual communicator
This job has been expired
on 2021-08-10
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