Assistant Resort Manager
- No. of Openings 1
- Industry Tourism and Hospitality
- Category General Mgmt. / Administration
- Location Kawasoti, Nawalparasi, Nepal
- Job Level Senior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Masters
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Feb 04, 2026 (Expired)
- Skills Management , Operational Excellence, Planning, Team Leadership, Strong interpersonal skills, Guest Relations, Communication skills, Team Coordination, Multitask Ability
Job Description
The Assistant Resort Manager supports the overall operations of the resort to ensure exceptional guest experiences and efficient daily functioning. The role involves supervising staff, handling guest relations, maintaining service standards, and assisting in marketing and operational planning while ensuring compliance with resort policies and quality standards.
Key Responsibilities
- Assist in managing the day-to-day operations of the resort to ensure a seamless and high-quality guest experience
- Respond promptly and professionally to guest inquiries regarding resort services, amenities, and policies
- Assign duties and schedule staff shifts to ensure efficient and smooth operations
- Develop and implement operational policies and procedures to enhance productivity and service quality
- Ensure the resort operates in compliance with established guidelines, standards, and brand expectations
- Plan, carry out, and delegate marketing and public relations activities to promote the resort
- Supervise, guide, and train staff at all levels while fostering a positive and professional work environment
- Handle guest complaints and concerns efficiently, ensuring timely resolution and guest satisfaction
- Inspect guest rooms, public areas, and resort grounds to maintain cleanliness, safety, and overall appearance
- Ensure consistent adherence to company standards related to guest services, décor, and housekeeping
Job Specification
- Master’s degree in Hotel Management or a related field
- Minimum 3 years of experience in the hospitality industry, preferably in a resort or hotel setting
Required Skills and Competencies
- Strong background in customer service and hospitality management
- Proficiency in customer relationship management (CRM) systems
- Excellent interpersonal, communication, and guest-handling skills
- Proven ability to lead, motivate, and manage a diverse team
- Strong problem-solving skills with the ability to make sound decisions under pressure
- Excellent organizational and multitasking abilities
- Knowledge of sales and marketing strategies relevant to the hospitality industry
- Familiarity with budgeting and financial management in a resort or hotel environment
Additional Requirements
- Demonstrated ability to maintain high service standards and operational efficiency
- Experience in managing guest feedback and improving service delivery
- Willingness to work flexible hours, including weekends and holidays
About Company
Temple Tiger Group of Companies with a goal to contribute to a stand for cultural awareness and sustainable tourism in the Himalayas via the promot...
Temple Tiger Group of Companies with a goal to contribute to a stand for cultural awareness and sustainable tourism in the Himalayas via the promotion of responsible tourism. At The Temple Tiger Group of Companies, we have confidence in rendering and conserving the enchantment of our culture in our gestures and in our generosity. Our visitors are not just ‘another tourist’ for us. We treat each tourist as our guest and strive to win their friendship, which accounts for that little difference. We offer our holidaymakers a blend that comprises our expertise and progressive thinking that is impossible to find elsewhere. We have worked hard to bring our company to the cutting edge of the industry, and our services are among the most professional, service-orientated and efficient found in Nepal today. We are renowned for extending our guests a level of personal service and attention to detail that is unrivalled. We give credence to pledging our guests with memories that will last a lifetime; it's our way of making this world better as we decipher the value of people and the value of their experience.
