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Operation Manager (Travel & Tours)

Full Time

Siddhartha Business Group of Hospitality

Tinkune, Kathmandu, Kathmandu District Travel and Tourism Nov 10, 2026 (14 days left)

Salary

Nrs. 50K-60K Monthly

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Job Overview

Openings 1

Industry Hospitality

Category Travel and Tourism

Job Level Senior Level

Job Type Full Time

Salary Nrs. 50K-60K Monthly

Education Bachelors

Experience 5 + years

Job Shift Day

Working Hours 9:30 AM to 5:30 PM

Gender Both

Required Skills

Communication and Leadership Travel Operations Tour Planning Customer Service Computer literacy (MS Office Booking & Reservation Management

Job Description

We are seeking a dynamic, experienced, and result-oriented Operations Manager to oversee the daily operations of our Travel & Tours division. The ideal candidate will have strong leadership, customer service, team management, and operational planning skills, with a passion for the travel and tourism industry.

Key Responsibilities

Oversee daily travel and tour operations, ensuring smooth and efficient service delivery.
Plan and coordinate domestic and international tour packages, travel itineraries, and transportation arrangements.
Manage bookings, reservations, ticketing, and coordination with hotels, airlines, transport providers, and other travel partners.
Lead and supervise the operations team to achieve business objectives.
Ensure excellent customer service and resolve client complaints promptly.
Monitor operational costs, revenue, and overall business performance.
Develop and maintain strong relationships with corporate clients, travel agents, and business partners.
Ensure compliance with applicable travel and tourism regulations and company policies.

Job Specification

Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field.
Minimum 3–5 years of relevant experience in travel and tour operations, including team management.
Strong knowledge of tour planning, travel arrangements, and destination management.
Excellent communication, negotiation, leadership, and problem-solving skills.
Proficiency in MS Office and relevant travel booking systems.
Ability to work under pressure and deliver results within deadlines.

Key Responsibilities

Oversee daily travel and tour operations, ensuring smooth and efficient service delivery.
Plan and coordinate domestic and international tour packages, travel itineraries, and transportation arrangements.
Manage bookings, reservations, ticketing, and coordination with hotels, airlines, transport providers, and other travel partners.
Lead and supervise the operations team to achieve business objectives.
Ensure excellent customer service and resolve client complaints promptly.
Monitor operational costs, revenue, and overall business performance.
Develop and maintain strong relationships with corporate clients, travel agents, and business partners.
Ensure compliance with applicable travel and tourism regulations and company policies.

Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field.
Minimum 3–5 years of relevant experience in travel and tour operations, including team management.
Strong knowledge of tour planning, travel arrangements, and destination management.
Excellent communication, negotiation, leadership, and problem-solving skills.
Proficiency in MS Office and relevant travel booking systems.
Ability to work under pressure and deliver results within deadlines.

Apply Now Save Job

Siddhartha Business Group of Hospitality

Hospitality

Siddhartha Business Group of Hospitality started with a modest fast food outlet in Tikapur Municipality in Kailali district on 5 February 1998. The growing popularity of the fast food stall eventually transformed into a multi-facility business hotel named Siddhartha Guest House in 1999. With hard work and team spirit, we now have more than 13 hotels, resorts and restaurants across the nation. Today SGBH has surpassed its services from fooding and lodging under its own banner to establish itself as a prominent hospitality enterprise and have established businesses in hospitality education, hospitality education, hospitality trade, travel and tours, cafes and agriculture. Every member of the SGBH family have relentlessly worked for years to make us what we are today.