Classic Tech Pvt. Ltd

Kathmandu

Customer Service Manager

Basic Information

  • No. of Openings 2
  • Job Category Customer Service
  • Job Location Kathmandu
  • Job Level Mid Level
  • Salary Negotiable
  • Education Level Bachelors
  • Province Province No. 3
  • Experience 4 years
  • Expiry date 2021-09-24
  • Skills Customer Service, Retention

Job Description

 

  •     Address customers’ inquiries and complaints through telephone, email, letter, face-to-face and so on.
  •     Works towards the solution of customers’ complaints successfully by investigating their problems thoroughly.
  •     Motivate and improve the performance of entire customer service team
  •     Train employees and technicians to deliver a high standard of customer service.
  •     Suggest system and process improvement for the faster delivery channel.

 

Job Specification

 

  •     Customer oriented candidate with proven experience of more than 4 years in Customer Engagement
  •     Enthusiastic person having minimum Masters degree and work experience relatively in Hospitality & Service Industry
  •     Leader having minimum 2 years of experience in Managerial position
  •     Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
  •     Highly motivated and ambitious in achieving goals
  •     Working as per company policies and maintaining proper discipline

    Candidate having own vehicle with valid license

 

Apply Instruction


  Benefits:

  •     Working in a team environment where initiative and dedication is encouraged
  •     An equal opportunity workplace that values diversity and does not discriminate
  •     High level of responsibility with opportunities to learn and grow
  •     Attractive salary based on experience and qualifications
  •     Social Security Fund Benefit (Pension +Gratuity)
  •     Annual Performance Appraisal System
  •     Festival expense allowance
  •     Accident insurance
  •     Fuel and Maintenance Allowances

Interested candidates can send their Updated Resume and cover letter to career@classic.com.np . Candidates are requested to clearly specify the position that they are applying for.

Expired